MMV Patient Access Representative

Montefiore Health System; Saint Charles (MO); On-site; USD 3,456,000 - 3,568,000; Full time

Job summary

Montefiore Mount Vernon Hospital is hiring for a Patient Access role in Mount Vernon, NY. The associate greets patients, registers them, explains rights and financial responsibilities, and handles admissions/discharges using the EMR system. Strong customer service and accuracy are essential.

Responsibilities include collecting payments, directing referrals, and ensuring compliance with safety and privacy policies. This is an on-site, night-shift role with alternate weekends.

Qualifications

• High School or GED required.
• Some college preferred.
• Experience in collection and/or insurance verification preferred.
• Excellent customer service and problem escalation in a high-volume setting.
• Strong verbal and written communication skills with telephone and face-to-face interaction.
• Ability to work independently and with others.
• Must pass pre-hire exams: Math, grammar/vocabulary & customer service (≥80%).
• OHS Annual Assessment required.
• OHS Fit Test required.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner.
• Registers patients in the computer system for inpatients, outpatients, or ED using hospital identifiers.
• Prepares and provides patient ID bands for admissions and other services.
• Explains Patient Rights, Privacy Practices, Advance Directives, Financial Agreement, and consent forms.
• Collects payments from patients for deductibles, co-pays, and balances.
• Admits, transfers, and discharges patients using the EMR system.
• Coordinates with units for admissions, transfers, and discharges.
• Maintains bed board census and handles referrals.
• Escalates issues to supervisor when needed.
• Promotes patient safety and compliance with policies.

Skills

Customer service

Communication

Independent work

Teamwork

Problem escalation

Pre-hire exams

Education

High School or GED

Some college

Tools

EMR system

Job description

City/State:

Mount Vernon, New York

Grant Funded:

No

Department:

MMV - Patient Access

Bargaining Unit:

1199

Work Shift:

Night

Work Days:

ALTERNATE WEEKENDS

Scheduled Hours:

12 AM-8 AM

Scheduled Daily Hours:

7.5 HOURS

Hourly Rate:

$25.09

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the 'Montefiore Difference' - who we are at Montefiore and all that we have to offer our associates, please click here.

1. Greets patients in polite, prompt, and helpful manner.
2. Timely Registration in computer system of individuals receiving care as Inpatients, Outpatients, or through the Emergency Department using hospital identifiers (name, date of birth, address verification, picture I.D, insurance cards, etc.).
3. Prepares and provides patient ID bands for admissions and other hospital services.
4. Provides and explains to patients, family, and/or legal representatives, Patient's Rights, Notice of Privacy Practices, Advance Directives, Financial Agreement, Consent Forms, etc. Updates any missing information in Patient Registration.
5. Representative must provide, explain and at times, educate patients with provided information to complete required forms.
6. Determines and collects payments due directly from patients for deductibles, co-payments, out of pocket expenses, and discounted rates. Reviews and evaluates patient account history to assure the satisfaction of patient's financial obligation.
7. Informs patients of financial liability, whether current or outstanding, so as to arrange for full or partial payment
8. Admits, Transfers, and Discharges patients using the hospital EMR computer system.
9. Contacts each Unit to review Admissions, Transfers, and Discharges in each Unit.
10. Reviews Daily Admission, OR, and Transfer lists.
11. Coordinates with clinical staff to make bed assignments for patients admitted from the Emergency Department, Direct Admits, and internal/external transfers.
12. Maintains accurate online Bed Board Census.
13. Handles incoming calls and coordinates referrals to appropriate work unit.
14. Notifies Supervisor and escalates any issue(s) that may arise, including but not limited to, Elective procedures, admissions that cannot be fiscally cleared, uncooperative patients, delay in completing duties, and any other issues impeding productivity.
15. Enters charges and diagnosis on Outpatient accounts.
16. Promotes a culture of safety by completing mandatory trainings and adhering to National Patient Safety Goals, HIPAA, EMTALA, and Corporate Compliance policies.
17. Through courtesy, respect, and effective communication, presents a positive image to the community and fosters cooperative relationships and positive work environment with patients, co-workers, guests, and other Departments.
18. Functions as preceptor/mentor to new staff and/or students by modeling appropriate behavior that exhibits a courteous, conscientious, and businesslike manner
19. Consistently communicates with patients by listening attentively and providing feedback to ensure that all needs and questions (e.g., explanation of the registration process, explanation of test preparation, and education related to diagnosis and treatment) are satisfied in a timely manner.
20. Varied tasks assigned .

Qualifications

• High School or GED equivalent required
• Some college preferred
• Experience in collection and/or insurance verification preferred.
• Must be experienced in providing excellent customer service and problem escalation/resolution in high volume atmosphere.
• Candidates must have strong communications skills, both verbal and written, with excellent telephone and face to face accommodation.
• Must be able to work independently and get along with others.
• Must successfully pass pre-hire exams; Math, grammar/vocabulary & customer service with a score of 80% or above.
• OHS Annual Assessment Required
• OHS Fit Test Required

Montefiore Mount Vernon Hospital is an equal employment opportunity employer. Montefiore Mount Vernon Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.