MLL Site Services Lead

Relha LLC; Danvers, Northern (MA, KY); Hybrid; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson is hiring a Campus Technology Product Manager to lead technology strategy, roadmap, and delivery across campus design, construction, and operations. You will manage the technology portfolio, set standards, and coordinate cross-functional teams to ensure scalable, secure campus solutions.

The role requires leading governance, prioritization, and ROI tracking, with a focus on delivering integrated campus outcomes across regions and environments.

Qualifications

• Bachelor's degree is required.
• 9+ years of professional experience.
• 3+ years leading large cross-functional technical programs.
• 3+ years managing a technology investment portfolio of $20M+ annually.
• Excellent written and verbal communication skills.
• Ability to translate digital concepts for senior partners and technologists.
• Demonstrated partnering and negotiation capability.
• Experience driving business outcomes through technology and data.

Responsibilities

• Own product strategy, roadmap, and backlog for Campus technology capabilities.
• Translate campus business needs into actionable technical requirements and acceptance criteria.
• Align priorities with Manufacturing and J&J Technology Services leadership.
• Manage IT services across construction, commissioning and sustainment.
• Ensure solutions are repeatable and scalable across sites and regions.
• Drive ROI/value tracking aligned to campus capital planning.
• Coordinate cross-functional teams to deliver integrated campus outcomes.
• Lead site services operational excellence and team delivery.

Skills

Product roadmap

Cross-functional leadership

Agile methodologies

Communication

Strategic thinking

Negotiation

IT infrastructure

Cybersecurity

Education

Bachelor's degree

Master's degree

Tools

Jira

Project portfolio tools

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Description:

Fueled by innovation at the intersection of biology and technology, our Cardiovascular team is developing the next generation of smarter, less invasive, and more personalized treatments. We design leading solutions for heart recovery, electrophysiology, and stroke care. Join us to help improve outcomes for patients living with stroke, heart failure, and atrial fibrillation.

Role summary - We are hiring MLL Site Services & Campus Technology Product Manager to lead technology strategy, roadmap, prioritization, delivery, and standards across our campuses. You will define product direction, manage the technology portfolio and investments, and coordinate cross-functional teams to ensure scalable, secure, and repeatable campus solutions across design, construction, and operations.

Responsibilities

• Own product strategy, roadmap, and backlog for Campus technology capabilities.
• Translate campus business needs into actionable technical requirements and acceptance criteria.
• Align priorities and outcomes with Manufacturing and J&J Technology Services leadership.
• Integrate technology requirements across the Design → Build → Operate lifecycle and ensure delivery of IT services through construction, commissioning and sustainment.
• Ensure solutions are repeatable and scalable across sites and regions.
• Maintain a consolidated view of the MLL Site services, Campus technology portfolio and investments; drive prioritization, trade-offs, transparency, and ROI/value tracking aligned to campus capital planning.
• Serve as the single point of coordination between campus stakeholders and J&J Technology Services delivery teams/partners to deliver integrated campus outcomes.
• Lead MLL site services operational excellence and project delivery, while serving as the team lead for local MLL team members.
• Align priorities across TS services (e.g., MLL, End User Support, Network, A/V) to deliver integrated solutions.
• Drive integrated delivery plans (dependencies, timelines, owners) and ensure consistent execution across regions and environments.
• Remove blockers and lead escalation for cross-team issues; establish operating cadence, decision forums, and accountability for delivery.
• Establish and run site-level governance for campus technology, including key decision forums (e.g., Change Boards).
• Ensure cross-team changes are planned and coordinated to minimize business disruption.
• Own risk, issue, and dependency management for campus technology initiatives (e.g., Jira) and drive transparency/escalation of critical trade-offs.
• Ensure alignment with security, compliance, and regulatory expectations; keep governance practical and outcome-focused—enabling speed while maintaining control.

Requirements

• A bachelor's degree is required.
• 9+ years of professional experience.
• 3+ years in a similar role as a senior manager or lead of large cross-functional technical programs (people management experience preferred).
• 3+ years managing a technology investment portfolio of $20M+ annually (or equivalent capital/operational responsibility).
• Excellent written and verbal communication skills.
• Ability to translate digital concepts for senior business partners and business concepts for technologists.
• Demonstrated partnering and negotiation capability to drive mutually beneficial, long-term outcomes.
• Experience driving business outcomes through technology and data.
• Proven ability to assess issues, craft strategy, and influence across a complex organization.
• Demonstrated ability to improve organizational performance through innovative application of methods, processes, products, and services.

Required Technical Qualifications

• Prior hands‑on experience in IT infrastructure delivery and operations (e.g., campus LAN/WAN/Wi‑Fi, routing/switching fundamentals, network services such as DNS/DHCP, endpoint/identity basics), with the ability to translate that experience into scalable standards and requirements.
• Experience delivering technology solutions across mixed environments: manufacturing, labs/R&D, and corporate offices—accounting for differing uptime, safety, and compliance expectations.
• Workplace and collaboration technology experience (A/V room standards, deployments at scale, monitoring/support model, refresh/lifecycle planning).
• Cybersecurity-by-design for campus/IT-OT ecosystems (network segmentation, least privilege/role-based access, logging/monitoring, vulnerability management and patching constraints for OT), with the ability to partner effectively with Security/GRC teams.
• Systems integration experience across internal TS teams and external vendors (requirements, interfaces/APIs where applicable, data flows, eventing, testing, commissioning, and operational handover).
• Demonstrated ability to run structured, cross-functional delivery governance (integrated plans, dependency/RAID management, change control, cutover planning) across multiple TS service towers and vendors.
• Ability to define and enforce campus technology standards (reference architectures, design guides, build books, acceptance criteria) and ensure repeatability across sites and regions.

Preferred Qualifications

Master’s degree is preferred.

Required Skills:

• Analytical Reasoning
• Consulting
• Cost Management
• Developing Others
• Human-Computer Interaction (HCI)
• Inclusive Leadership
• Leadership
• People Performance Management
• Performance Measurement
• Product Development
• Product Strategies
• Project Management Methodology (PMM)
• Research and Development
• Resource Management
• Software Development Management
• Strategic Supply Chain Management
• Team Management

The anticipated base pay range for this position is: $102,000- $177,00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.