MLA FIC Oracle Sales Cloud & Incentive Compensation Support Consultant

Capgemini; Hanover (NH); On-site; USD 76,000 - 120,000; Full time

Job summary

Tundra Technical Solutions seeks an experienced Oracle Sales Cloud (CX Sales) and Oracle Incentive Compensation (ICM) Consultant to provide post go-live maintenance and support from Hanover, NH on-site. The ideal candidate will handle complex production issues, coordinate quarterly Oracle updates, and drive data migration efforts with FBDI and Data Loader.

Key duties include L2/L3 production support, troubleshooting, OTBI reporting, integrations, and ServiceNow incident management with a focus

Qualifications

• 10+ years of Oracle application experience.
• Minimum 2 end-to-end Oracle Cloud implementation projects.
• Strong experience in Oracle Sales Cloud and Oracle Incentive Compensation (ICM) support.
• Hands-on experience with OTBI custom reports and dashboards.
• Experience supporting integrations, data migration (FBDI/Data Loader), and system enhancements.
• Ability to analyze and resolve functional and production issues logged through ServiceNow.
• Experience with incident management, root cause analysis, and SLA-driven support.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide L2/L3 production support for Oracle Sales Cloud and ICM applications.
• Troubleshoot and resolve functional, configuration, and data-related issues.
• Support OTBI reporting, integrations, and data migration activities.
• Manage ServiceNow tickets, perform root cause analysis, and support business users.
• Coordinate testing and validation for system changes and quarterly Oracle updates.

Skills

Oracle experience

End-to-end Cloud projects

Sales Cloud & ICM

OTBI dashboards

Data migration & integrations

ServiceNow issue handling

Incident management & SLA

Stakeholder communication

Tools

Oracle Integration Cloud (OIC)

Job description

Hanover, NH, United States (On-site)

Contract (4 months 30 days)

Published 2 days ago

Data Migration

itsm

Testing & Validation

FBDI

Oracle Cloud Certifications

Oracle Integrations

We are seeking an experienced Oracle Sales Cloud (CX Sales) and Oracle Incentive Compensation (ICM)** Consultant to provide post go-live application maintenance and support.

Key Requirements:

• 10+ years of Oracle application experience.
• Minimum 2 end-to-end Oracle Cloud implementation projects.
• Strong experience in Oracle Sales Cloud and Oracle Incentive Compensation (ICM) support.
• Hands-on experience with OTBI custom reports and dashboards.
• Experience supporting integrations, data migration (FBDI/Data Loader), and system enhancements.
• Ability to analyze and resolve functional and production issues logged through ServiceNow.
• Experience with incident management, root cause analysis, and SLA-driven support.
• Strong communication and stakeholder management skills.

Key Responsibilities:

• Provide L2/L3 production support for Oracle Sales Cloud and ICM applications.
• Troubleshoot and resolve functional, configuration, and data-related issues.
• Support OTBI reporting, integrations, and data migration activities.
• Manage ServiceNow tickets, perform root cause analysis, and support business users.
• Coordinate testing and validation for system changes and quarterly Oracle updates.

Preferred:

• Knowledge of Oracle Integration Cloud (OIC).
• Oracle Cloud certifications.
• Experience working in AMS/Application Support engagements.

The pay range that the employer in good faith reasonably expects to pay for this position is $55.48/hour - $86.68/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.