MLA

Yale New Haven Health; North Haven (CT); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Yale New Haven Health is seeking a Laboratory Support Clerk to receive and accession specimens, manage incoming calls, and assist with general lab supply management. You will work closely with Medical Laboratory Scientists to ensure accurate data entry and timely reporting.

The ideal candidate has a HS diploma or equivalent and strong communication and basic computer skills. Experience is not required, and teamwork in a fast-paced setting is valued.

Qualifications

• Excellent communication skills and customer service abilities.
• Basic computer skills are required.
• Maintains procedures and QA standards at all times.

Responsibilities

• Understand and follow performance standards and policies.
• Handle telephone inquiries and transfer as needed.
• Receive, accession and process specimens to ensure timely reporting.
• Register in HIS as needed.
• Process reference lab testing as needed.
• Troubleshoot specimen-related problems independently.
• Assist with inventory and supply management for internal and external customers.
• Maintain laboratory hardware and equipment.
• Utilize laboratory and hospital systems for accurate data entry and retrieval.
• Perform other duties as needed.

Skills

Communication skills

Customer service

Basic computer skills

Education

HS Diploma or equivalent

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for receiving and processing specimens. Accession specimens in laboratory information system. Handle incoming phone calls and assisting with general lab supply management. Work in conjunction with Medical Laboratory Scientists.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Understands and adheres to Performance Standards, Policies and Behaviors
• 2.Demonstrate knowledge of department and hospital policies and procedures and their execution
• 3.Handle telephone inquiries, transfer as needed
• 4.Receive, accession and process specimens in order to ensure timely reporting of results. Ensures positive patient identification
• 5.Perform registration in HIS as needed
• 6.Process reference lab testing as needed
• 7.Independently troubleshoot specimen-related problems
• 8.Assist with inventory and supply management, including supplies to others hospitals and/or customers
• 9.Maintain hardware and equipment as needed
• 10.Uses computer programs in laboratory and hospital-based systems to ensure accurate data entry and retrieval
• 11.Perform other duties as needed

Qualifications

Education

HS Diploma or equivalency exam

Experience

Experience not required

Special Skills

Excellent communication skills and customer service skills. Basic computer skills Consistently interacts with coworkers and customers in a positive manner. Cooperatively and proactively assists in other areas as needed in a teamwork-oriented environment. Maintains procedure knowledge and implements all new and revised procedures in real-time. Maintains all Quality Control and Quality Assurance standards at all times. EEO/AA/Disability/Veteran.