ML Data Ops Lead – Frontline Manager (20–25 Associates)

Amazon; Indiana (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

Amazon GO-AI is seeking a Manager I to lead a team of 20–25 associates in ML data annotation operations. You’ll drive performance against SLA and quality KPIs while mentoring staff and shaping career development roadmaps.

This role requires strong English communication and hands-on data analysis, with 24x7 shift capability. You will partner with ACES, Training, and Quality teams, translating strategic goals into actionable plans and ensuring data outputs meet high standards in a fast-paced

Qualifications

• Graduate or equivalent required.
• 4+ years experience with at least 18 months in a team lead/manager role.
• Strong English communication and presentation skills.

Responsibilities

• Lead a team of 20–25 associates in ML data annotation operations.
• Meet SLA and KPIs; conduct regular 1:1s and performance reviews.
• Generate team performance reports and provide insights to senior leadership.
• Drive continuous improvement in audit methodologies and data generation processes.
• Develop career roadmaps and collaborate with internal stakeholders.

Skills

People leadership

Verbal/written English

MS Excel

MS PowerPoint

MS Word

Data handling

Cross-functional communication

Education

Graduate or equivalent

Tools

MS Excel

MS PowerPoint

MS Word

SQL

Job description

Amazon GO-AI is seeking a Manager I to lead a team of 20–25 associates in ML data annotation operations. You’ll drive performance against SLA and quality KPIs while mentoring staff and shaping career development roadmaps.

This role requires strong English communication and hands-on data analysis, with 24x7 shift capability. You will partner with ACES, Training, and Quality teams, translating strategic goals into actionable plans and ensuring data outputs meet high standards in a fast-paced