MITS Field Engineer
DEX Imaging
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Job summary
DEX Imaging is looking for a Field Engineer in Cleveland, Ohio, responsible for on-site technical work at client locations. This role involves providing proactive and reactive support, resolving technical issues across various systems, and collaborating with centralized services.
The ideal candidate will have a Bachelor’s degree in a relevant field, strong client-facing communication skills, and experience with Microsoft servers and networking technologies. This position emphasizes customer satisfaction and technical expertise.
Qualifications
- Bachelor’s degree in a technical field preferred.
- Experience in client-server environments.
- Able to achieve high levels of customer satisfaction.
Responsibilities
- Travel to client sites for technical support.
- Resolve technical issues for clients and end users.
- Work with centralized services to coordinate tasks.
Skills
Education
Tools
Job description
Join our team as a Field Engineer in our Technology Services line of business.
The Field Engineer is responsible for all on-site technical work performed at the DEX client site. The Field Engineer works closely with centralized services (Helpdesk, NOC, Project Engineering) to coordinate tasks that require physical presence where clients have office locations. This position allows you to exercise high-level customer service and technical acumen.
- Travel to client sites to perform reactive and proactive technical support for clients and end users.
- Resolving technical issues including, but not limited to:
- Microsoft Operating Systems
- Windows Server (2008/2012/2016/2019)
- Workstation/ Server Hardware
- Peripheral Devices (including printers, scanners, etc.)
- Networking - Including Routers, switches, firewalls, cloud and virtualization-based technologies
- Common Client Server Applications
- Will be on-call as necessary
- Bachelor’s degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
- Experience resolving technical problems and troubleshooting in a client-server environment.
- Able to achieve high levels of customer satisfaction and billable/utilization hours.
- Comfortable articulating in client-facing situations.
- Experience working in a self-directed, self-paced role; operating under pressure of deadlines and conflicting priorities.
- Must be knowledgeable and experienced as an engineer with the following technologies:
- Microsoft-based servers and workstations
- Active Directory
- Microsoft Office 365
- Network firewalls and managed switches
- SAN Administration
- Switching and Routing
- Backup and disaster recovery solutions
- Cloud-based technologies
- Virtualization technologies
- Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc.)
- Experience in developing detailed functional specifications, design documents and test plans; including Statement of Work (SOW) and Bill of Materials (BOM) is required
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