Mitigation Technician - Kauai

Premier Restoration Hawaii; Lihue (HI); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical

Paid time off

401k

Employee recognition awards

Opportunity for advancement

Job summary

A property restoration company in Lihue is seeking a Mitigation Technician. This role involves responding to property damage incidents, assessing damages, and working directly with customers to stabilize their situation. Ideal candidates will have strong analytical skills, effective communication abilities, and relevant work experience in repair or maintenance. The position offers competitive pay starting at $25.00/hr, along with benefits including medical and paid time off.

Qualifications

• Active Driver's License in good standing.
• Ability to lift up to 50 lbs and manage large equipment.
• Past work performance in a repair, maintenance, or construction field is desirable.

Responsibilities

• Respond to customers with property damage during and after business hours.
• Assess damage and develop action plans with the Mitigation Lead.
• Operate industry-specific equipment effectively.

Skills

Analytical skills

Effective communication

Team collaboration

Customer service

Job description

What we do:

Premier Restoration Hawaii helps restore homes and business in the event of natural disasters or accidents that cause fire, water, wind or mold damage to a property. Our mission is to get our customer’s lives back to normal as quickly as possible. We understand that these situations can be incredibly stressful for our clients so it’s critical that our team is driven by putting customers first, effective communication, and teamwork. We want to hire team members who take pride in their work, who want to learn and grow and who come to work every day ready to win for our customers and the team.

Primary purpose of the role:

We are currently looking for a Mitigation Technician to join our team. Once our Customer Care team receives a call regarding property damage, our Mitigation Techs are the first to arrive on site. They are quick to act, assess the damage that’s been done and work with the customer to help stabilize the damage. This role is incredibly challenging as not all buildings are built the same and not all damage affects property the same. We want someone who is analytical, who is naturally curious, and who can act quickly. Our techs work in teams and collaborate all day as there is quite a bit of coordination that goes into stabilizing damage and helping customers understand next steps in the restoration process.

What you’ll be doing each day:

• Daily response to possibly multiple customers who have water, mold, fire, and wind damaged properties both during and after business hours
• Drive company vehicle to job sites
• Assess damage and work with Mitigation Lead to develop action plan based on each customer’s unique situation
• Deploy and operate appropriate equipment
• Utilize industry specific equipment to dry the structure successfully to industry standards
• Perform demolition of affected areas and removal of appliances
• Work with customers who wish to store their personal items in our warehouses to include inventory of items, assembly of storage containers, and relocation of property into storage containers.
• Act in a highly sensitive, positive, and professional manner with all clients and team members
• Document all progress in job management software
• Periodically communicate job updates to customers
• Self-direct your industry learning and training

What you’ll need in order to succeed:

• Active Driver's License in good standing
• The ability to lift up to 50 lbs, and move large equipment in and out of trucks and homes/buildings
• The ability to stand and work for prolonged periods thru-out the day
• The ability to bend at the knees and waist in a safe manner
• Past work performance in a repair, maintenance or construction field is desirable
• Ability to show good communication skills, written and spoken
• Ability to show proficient use of technology, computers, software, systems, and mobile devices.
• Ability and desire to work in teams to get jobs completed successfully

Great Benefits:

• Medical
• Paid time off
• 401k
• Employee recognition awards
• Opportunity for advancement

Type: Full-time, must have availability for on-call, overnights, weekends and holidays

Pay: Starting at $25.00/hr, depending on experience

Offers of employment are contingent on passing a background check and drug screen.