Mitigation Technician

ServPro NE; Stanwood (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid time off (PTO)

Holiday pay

Career growth opportunities

Certification and training (IICRC/OSHA

Xactimate training

Job summary

ServPro NE is seeking a Mitigation Technician to respond to water, fire, mold, and storm emergencies. You will perform hands-on mitigation, set equipment, and support documentation to ensure quality results and excellent customer service.

Responsibilities include operating restoration equipment, documenting moisture and progress, and coordinating with the Crew Chief and Project Manager. A strong work ethic, teamwork, and safety awareness are essential.

Qualifications

• Requires valid driver’s license with clean driving record.
• Able to lift 50+ lbs and stand for extended periods.
• Strong work ethic, reliability, and customer focus.
• Able to follow directions and work in a team.
• Excellent communication and customer service skills.

Responsibilities

• Assist in water, fire, mold, and storm mitigation and cleanup services.
• Set up, monitor, and remove restoration equipment (air movers, dehumidifiers, HEPA vacuums).
• Perform demolition as needed (drywall, flooring, insulation, trim).
• Clean and sanitize affected areas per standards.
• Document job progress, moisture readings, and customer communications.
• Maintain a clean, organized jobsite, vehicle, and equipment.
• Communicate professionally with customers, teammates, and managers.
• Follow safety procedures and wear protective equipment.

Skills

Customer service

Teamwork

Physical stamina

Communication

On-call readiness

Education

IICRC WRT certification

Tools

Restoration equipment operation

Job description

Job Title: Mitigation Technician

Location: Big Rapids, Michigan
Reports To: Mitigation Lead Tech/Project Manager
Employment Type: Full-Time

About the Role

The Mitigation Technician is a key member of our restoration team, responsible for responding to water, fire, mold, and storm damage emergencies. This role performs hands‑on mitigation and cleanup work, sets equipment, and supports job documentation to ensure high‑quality results and exceptional customer service.

Key Responsibilities

• Assist in water, fire, mold, and storm mitigation and cleanup services
• Set up, monitor, and remove restoration equipment (air movers, dehumidifiers, HEPA vacuums, etc.)
• Perform demolition as needed (drywall, flooring, insulation, trim)
• Clean and sanitize affected areas according to IICRC and Servpro standards
• Maintain a clean and organized jobsite, vehicle, and equipment
• Document job progress, moisture readings, and customer communications using Servpro systems
• Communicate professionally with customers, teammates, and project managers
• Follow safety procedures and use protective equipment as required
• Be available for rotating on-call schedule, including some evenings and weekends
• Support Crew Chief and Project Manager with job execution and site leadership

Qualifications

Required:

• Valid driver’s license with a clean driving record
• Ability to lift 50+ lbs, work on feet for extended periods, and tolerate various work environments
• Strong work ethic, positive attitude, and reliability
• Ability to follow direction and work in a team environment
• Excellent communication and customer service skills

Preferred but not required:

• Previous experience in construction, restoration, general labor, or trades
• IICRC Water Restoration Technician (WRT) certification
• Experience operating restoration equipment
• Basic understanding of moisture mapping and job documentation

Core Competencies

• Customer Focus
• Team Collaboration
• Attention to Detail
• Problem Solving
• Integrity and Work Ethic
• Safety Awareness

Schedule & Availability

• Full‑time schedule
• Must be willing to work on‑call rotation for emergency response
• Overtime opportunities may be available

Compensation & Benefits

• Competitive hourly pay based on experience: $17-$21/hour
• Overtime and on‑call pay available
• Paid time off (PTO)
• Holiday pay
• Career growth opportunities within Servpro (Lead Tech, Crew Chief, Project Manager, Estimator)
• Certification and training opportunities (IICRC, OSHA, Xactimate)

About SERVPRO

Servpro is the industry leader in cleanup and restoration services for residential and commercial properties. We help families and businesses recover after water, fire, and mold disasters. Join a team that believes in growth, teamwork, and serving our customers with excellence.