Mitigation Technician

W3Global; Macon (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

W3Global is seeking a Water Mitigation Technician to respond to water damage emergencies and perform mitigation services for residential and commercial properties. The role emphasizes protecting property and contents, performing extraction and drying, and documenting conditions to support the restoration process.

Ideal candidates show strong attention to detail, professional customer-service skills, and the ability to work safely in varied field environments; IICRC certification is preferred but

Qualifications

• Experience in water mitigation or restoration preferred.
• Valid driver''s license with clean driving record.
• Able to pass background, drug, and employment screenings.
• Strong attention to detail and documentation.
• Professional communication and customer service.
• Ability to lift 50+ pounds and work in hazardous environments.
• IICRC WRT certification preferred.

Responsibilities

• Respond to water damage emergencies at residential and commercial properties.
• Inspect affected areas to identify source and extent of damage.
• Perform water extraction, demolition, cleaning, and drying.
• Set up and monitor air movers and dehumidifiers.
• Take moisture readings and monitor drying progress.
• Remove damaged materials and dispose of debris.
• Document job-site conditions and maintain records.
• Communicate professionally with customers, owners, adjusters, and management.
• Follow safety procedures and restoration industry standards.
• Participate in rotating on-call schedule for emergencies.

Skills

Water damage restoration

Attention to detail

Communication skills

Teamwork

Documentation skills

Physical stamina

Education

IICRC WRT certification

Job description

Position Summary

We are seeking a Water Mitigation Technician to respond to water damage emergencies and perform mitigation services at residential and commercial properties. The technician will be responsible for protecting customer property and contents, performing water extraction and drying activities, documenting job-site conditions, and supporting the overall restoration process. The ideal candidate will have strong attention to detail, professional customer-service skills, and the ability to work safely and efficiently in a variety of field environments.

Key Responsibilities

• Respond to residential and commercial water damage emergencies.
• Inspect affected areas and identify the source and extent of water damage.
• Perform water extraction, demolition, cleaning, and drying activities.
• Set up, monitor, and remove air movers, dehumidifiers, and other dryin g equipment.
• Take moisture readings and monitor drying progress.
• Remove and dispose of damaged materials as directed.
• Pack, move, protect, and inventory customer contents when required.
• Photograph and document job-site conditions and completed work.
• Maintain accurate job notes, moisture maps, equipment records, and daily documentation.
• Communicate professionally with customers, property owners, adjusters, and management.
• Immediately report job-site issues, changes, or concerns to management.
• Maintain a clean, organized, and safe work environment.
• Load, unload, clean, and maintain company vehicles, tools, and equipment.
• Follow OSHA requirements, company safety procedures, and applicable restoration industry standards.
• Assist with mold remediation, fire and smoke cleanup, and other restoration services as needed.
• Participate in a rotating on-call schedule and respond to emergency losses when scheduled.

Qualifications

• Previous water mitigation or restoration experience preferred.
• Valid driver's license with an acceptable driving record.
• Ability to pass required background, drug, and employment screenings.
• Strong attention to detail and documentation skills.
• Professional communication and customer-service skills.
• Ability to work independently and as part of a team.
• Ability to safely lift, carry, push, and move equipment and household contents.
• Ability to work in wet, dirty, hot, cold, and potentially hazardous environments.
• IICRC certifications, such as WRT, preferred but not required.

Physical Requirements

• Ability to lift and carry 50+ pounds.
• Ability to frequently bend, kneel, crawl, and climb stairs.
• Ability to work in confined spaces when required.
• Ability to stand and walk for extended periods.
• Ability to work around water-damaged materials, smoke odors, dust, mold-affected areas, cleaning chemicals, and other restoration-related conditions.
• Ability to work extended hours, weekends, holidays, and emergency calls when required.
• Must follow all required PPE and safety procedures.

Compensation & Benefits

• Competitive compensation based on qualifications and certifications.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off.
• Paid holidays.

Work Schedule

• Monday-Friday, 8:00 AM-4:30 PM.
• 30-minute unpaid lunch.
• Rotating on-call schedule for emergency restoration services.