Mitigation Technician

Shelby American, Inc.; Hickory (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and growing company as a Mitigation Technician, where your efforts will help restore homes and businesses after disasters. This role emphasizes teamwork, physical stamina, and a commitment to customer satisfaction. You will be part of an emergency response team, ensuring that every interaction improves lives. With a consistent Monday to Friday schedule and a focus on core values like hard work and fun, this position offers a fulfilling career path in the restoration industry. If you're ready to make a difference and thrive in a fast-paced environment, this is the opportunity for you.

Benefits

Consistent Schedule (Monday – Friday 8AM-5PM)

Monthly food events

Call-out bonus for after-hours work

Dental Insurance

Disability Insurance

Life Insurance

Medical Insurance

Vision Insurance

401K Company Match

Paid Time Off (PTO)

Phone allowance

Qualifications

• Attention to detail and physical strength are crucial for this role.
• Basic tech skills and a valid driver's license are required.

Responsibilities

• Interact with customers during disaster response activities.
• Repair and restore structures after man-made and natural disasters.

Skills

Attention to detail

Physical strength and stamina

Basic tech skills

Demolition experience

Basic carpentry skills

Education

Valid unrestricted driver's license

Tools

Hand tools

Power tools

Smartphone/tablet

Job description

EARTH. FIRE. WATER. AIR.

If you wield the power to harness these elements, keep reading…

Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.

So, what does it mean to be a TITAN?

To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…

OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET

Role Description:

We are looking to hire a full-time Mitigation Technician that exceeds customer Xpectations while assessing, rebuilding, and restoring homes and businesses after man-made and natural disasters. You will be tasked with creating a superior customer XPERIENCE. Mitigation Technicians accomplish this by a commitment to be part of an emergency response team, physical strength and stamina, and proficiency with using hand and power tools.

Responsibilities:

• Interact with customers in disaster response activities.
• Repair and restore structures.
• Remove and replace damaged drywall, plumbing, and related materials.
• Work with your direct supervisor to ensure the team is unified and efficient.
• Execute and implement appropriate mitigation procedures, as necessary, and follow up as required to assure excellent customer service.

Requirements:

• Attention to detail in organization, cleanliness, and care for facility, assets, and equipment.
• Valid unrestricted driver's license.
• Basic tech skills to use a smartphone/tablet and relevant software.
• Availability to work overtime in response to emergency situations, which may include after hours, weekends, or holidays.
• Experience in demolition, the restoration industry, and basic carpentry skills preferred but not required.

Benefits:

• Monday – Friday 8AM-5PM Consistent Schedule
• A few monthly events where food is provided
• Call-out bonus for after-hours work
• Dental, Disability, Life, Medical, and Vision Insurance
• 401K Company Match
• PTO – Paid Time Off
• Phone allowance

Physical Environment:

• Physical ability to lift 50 lbs. and comfortable standing on your feet for prolonged periods of time. Ability to work within non-climate-controlled environments.