Mitigation Project Manager

American Restoration; Seattle (WA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

7 Paid holidays

Employee Assistance Program (Touchcare

Teladoc

Job summary

Charter Construction, part of the American Restoration family, seeks a Mitigation Project Manager/Estimator to lead estimating for water, fire, mold, and storm mitigation in the Seattle area. You will develop accurate, compliant estimates using Xactimate and coordinate with clients, insurers, and internal teams.

You will also help scope projects, ensure documentation, and support project flow from initial inspection to completion, working both in office and in the field with our crews.

Qualifications

• Restoration industry experience in fire, water or storm remediation.
• Ability to write consistent Xactimate estimates for projects.
• 1+ years of experience using Xactimate estimating software.
• 1+ years of experience using restoration software (e.g., MICA, Moisture Mapper, DASH, Encircle, Restoration Manager)
• IICRC-certified in Water Damage Restoration (WRT)
• Knowledge of local, state and federal code requirements
• Excellent written and oral communication skills across functions
• Proficient in Microsoft Excel
• Exceptional customer service skills in fast-paced environments

Responsibilities

• Possess insurance industry knowledge as it relates to mitigation and rebuilds.
• Prepare detailed estimates using Xactimate and proprietary software.
• Negotiate project scope and estimates.
• Maintain timely communication between team, client, and insurance representative.
• Uphold professionalism, customer service, and integrity in all interactions

Skills

Xactimate proficiency

Restoration industry knowledge

Communication skills

Code compliance knowledge

Customer service

Education

IICRC WRT certification

Tools

Xactimate

MICA

Moisture Mapper

DASH

Encircle

Restoration Manager

Excel

Job description

About Charter Construction

Serving PNW for over 40 years, Charter Construction specializes in restoring residential and commercial buildings in Washington and Oregon. It has established itself as a company that sets the standard for performance, integrity, and quality and our whatever-it-takes philosophy ensures every project is successful and every client is satisfied. Delivering exceptional, compassionate service is what we do best and our long-standing, loyal relationships with repeat clients is a testament to that commitment. Charter Construction is also proud to be part of the American Restoration family—a network of local property restoration businesses, like ours, that spans the country. As an American Restoration brand, we have expanded resources and capabilities at our fingertips, allowing us to provide our clients with exceptional service.

Job Summary

The Mitigation Project Manager/Estimator supports mitigation operations throughout the greater Seattle area by assessing property damage caused by water, fire, mold, and storm events — common challenges given the Pacific Northwest's climate. This role is responsible for developing accurate, compliant, and profitable estimates using Xactimate software, while ensuring projects are properly scoped and documented. The Mitigation Project Manager/Estimator maintains strong communication with clients, insurance representatives, and internal teams, and assists with collections to support smooth project flow from initial inspection through completion.

Duties and Responsibilities

• Possess insurance industry specific knowledge as it relates to mitigation and rebuilds.
• Prepare detailed estimates using Xactimate and proprietary software.
• Ability to negotiate project scope and estimates.
• Maintain timely and effective communication between team, client, and insurance representative.
• Uphold a high level of professionalism, customer service, and integrity always.

Qualifications

• Strong knowledge/previous experience in the restoration (fire/water/storm) industry.
• Ability to create/write consistent and comprehensive Xactimate estimates for projects.
• 1+years of experience using Xactimate estimating software.
• 1+ years of experience using restoration software (e.g., MICA, Moisture Mapper, DASH, Encircle, Restoration Manager)
• IICRC‑certified in Water Damage Restoration (WRT)
• Knowledge of local, State and federal code requirements
• Excellent written and oral communication skills to communicate with individuals across all functions.
• Practical experience with Microsoft Excel.
• Exceptional customer service skills and ability to work in fast‑paced environments.

Work Environment

This role works both in the office and out in the field. In the office, you’ll collaborate with a supportive team, communicate with clients and partners, and stay connected through a fast‑paced but professional environment. In the field, you’ll visit residential and commercial properties across the greater Seattle area, working hands‑on with crews and interacting directly with customers. As part of the American Restoration family, Charter offers a balanced, team‑oriented atmosphere with strong resources, shared expertise, and a culture built on integrity, quality, and exceptional service.

What’s In It For You?

• Company paid basic life and optional additional life insurance.
• Paid Time Off
• 7 Paid holidays
• Employee Assistance Program including Touchcare and Teladoc
• 401(K) plan with employer match
• Continued education in related field

Equal Employment Opportunity

We are an equal opportunity employer. This means we do not discriminate in employment decisions or policies in violation of law because of any legally protected status. What is a legally protected status varies depending on applicable local, state and federal laws, but may include race, color, national origin, citizenship status, creed, religion, sex, age, marital status, etc.

Charter construction is not looking to engage with third party recruiters for this role and we kindly ask them to not reach out.