Mitigation Production Team Lead / Restoration Supervisor

SERVPRO of Vacaville / Dixon; Elizabethtown (KY); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Job summary

SERVPRO is seeking a Mitigation Production Team Lead / Restoration Supervisor in Kentucky. You will guide field crews through water, fire, mold, or storm damage on active jobsites, owning daily mitigation production and ensuring high-quality work.

You will lead from the front, coach technicians, maintain vehicle readiness, and communicate with customers and team members to keep projects on track with safety and documentation at the forefront.

Qualifications

• Valid driver's license and ability to operate a company service vehicle.
• High school diploma or GED preferred.
• 1+ year experience in restoration, mitigation, or related field.
• IICRC certification is a plus, but not required.

Responsibilities

• Lead mitigation crews on assigned jobsites and promote a safety-focused field culture.
• Coordinate and perform mitigation production processes while upholding quality standards.
• Maintain readiness of the service vehicle: clean, stocked, and equipment-ready.
• Set clear expectations, coach technicians, and provide day-to-day direction.
• Communicate professionally with customers, adjusters, PMs, vendors, and staff.
• Document job activity accurately to support billing and compliance.
• Manage labor, equipment, materials, and consumables on projects.
• Identify issues early and propose solutions to keep projects moving.

Skills

Leadership

Team leadership

Communication

Safety awareness

Organization

Education

High school diploma/GED

IICRC certification preferred

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development

Mitigation Production Team Lead / Restoration Supervisor

Lead a SERVPRO mitigation crew in the field and help customers recover when property damage disrupts their home or business.

Why This Role Stands Out

• Leadership role with tangible ownership over daily mitigation production
• Competitive compensation and benefits
• Field-based leadership role with a company-provided service vehicle and clear ownership expectations for cleanliness, organization, supplies, equipment care, and job readiness
• Career progression in a growing restoration business
• Professional development, training, and certification support
• The opportunity to make a visible difference for customers after water, fire, mold, or storm damage

If you are dependable, organized, confident leading crews, and motivated by helping people through difficult situations, this may be the right next step in your restoration career.

As a front-line leader for the SERVPRO® brand, the Restoration Supervisor leads mitigation crews through safe, efficient, high-quality work on active jobsites. This role serves as the key connection between technicians, customers, project managers, and office staff while keeping production moving in the field with urgency, professionalism, documentation, and accountability.

You'll Lead In The Field

• Lead mitigation crews on assigned jobsites and create a productive, safety-focused field culture
• Coordinate and perform mitigation production processes while maintaining SERVPRO quality standards
• Own the readiness of your assigned service vehicle by keeping it clean, organized, stocked, equipment-ready, and prepared for daily production or emergency response
• Set clear expectations for restoration technicians and provide coaching, daily direction, and onsite accountability
• Communicate professionally with customers, adjusters, property managers, vendors, project managers, and office staff
• Document job activity accurately and completely to support billing, compliance, and customer communication
• Manage labor, equipment, materials, and consumable usage on assigned projects
• Identify jobsite issues early and communicate solutions that keep projects moving forward

What Makes You a Strong Fit

• You lead from the front and are comfortable working alongside your crew in the field
• You take pride in keeping vehicles, equipment, paperwork, and job sites organized
• You communicate clearly, especially when customers are under stress
• You understand that safety, documentation, and customer service are just as important as production speed
• You enjoy developing technicians and helping a team improve

Position Requirements

• Valid driver's license and ability to operate a company service vehicle responsibly
• High school diploma/GED preferred
• At least 1 year of experience in cleaning, restoration, mitigation, construction, or a related field
• Prior crew leadership, supervisory, or jobsite coordination experience preferred
• IICRC certification is a plus, but not required
• Ability to participate in after-hours, weekend, or emergency work as business needs require
• Ability to successfully complete a background check subject to applicable law

Skills, Physical Demands, And Competencies

• Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics
• Ability to repetitively push, pull, lift, and carry objects
• Ability to work with and around cleaning agents and restoration equipment
• Strong organization, communication, problem-solving, and follow-through skills

Hours, Travel, and Emergency Response

This is a full-time, field-based position generally working 8:00 a.m. - 5:00 p.m., Monday - Friday, 40 hours per week. Because restoration work often happens when customers need help most, this position may require extended hours, evenings, weekends, and participation in emergency response and the on-call schedule. Travel is primarily local, with occasional out-of-area or overnight travel possible.

SERVPRO of Hardin/LaRue Counties is an EOE M/F/D/V employer.

Compensation

Compensation: $20.00 - $24.00 per hour

Legal Notice

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.