Mitigation Manager

Servpro Industries; Fayetteville (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Career progression

Professional development

Job summary

Servpro Industries in Fayetteville, NC is seeking a Mitigation Project Manager to oversee all aspects of assigned restoration projects and crews. This front-line management role leads the team to operational excellence and ensures high-quality service during every phase.

The ideal candidate has strong leadership, communication, and problem-solving skills; a valid driver's license is required, along with experience in restoration and the ability to travel as needed.

Qualifications

• Valid driver's license is required.
• At least 1 year of management or supervision experience.
• At least 3 years of industry experience in restoration.
• IICRC certification is preferred.
• Ability to travel on short notice.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources including subcontractors.
• Review job site documentation to support services and ensure proper client requirements and billing.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.

Skills

Valid driver's license

Management experience

Travel on short notice

Education

High school diploma/GED; Associate or Bachelor's preferred

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Competitive salary

Hiring a Mitigation Project Manager!

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• Career progression
• Professional development

And more!

As the Mitigation Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver's license
• High school diploma/GED; Associate degree or Bachelor's degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred
• Ability to travel on a moment's notice

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.