Mitigation Manager

Servpro Industries, Inc.; Fayetteville (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid Time Off

Career progression

Professional development

Dental insurance

Vision insurance

Opportunity for advancement

Job summary

Servpro Industries, Inc. is seeking a Mitigation Project Manager to lead restoration projects from start to finish. You will oversee crews, coordinate subcontractors, and ensure accurate project scopes and estimates.

The role emphasizes frontline management, customer communication, and adherence to service standards, with opportunities for career progression and professional development in a dynamic environment.

Qualifications

• Minimum 1 year of management/supervisory experience.
• Minimum 3 years of industry experience in restoration or related field.
• IICRC certification preferred.

Responsibilities

• Oversee all aspects of restoration projects and crews.
• Prepare project scope and estimates using available software.
• Schedule and coordinate crews, including subcontractors.
• Maintain client communications and project documentation.
• Support recruiting, hiring, and training restoration teammates.

Skills

Project management

Leadership

Communication

Education

High school diploma/GED

Associate degree or Bachelor's degree preferred

Tools

Estimating software

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Competitive salary

Hiring a Mitigation Project Manager!

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• Career progression
• Professional development

And more!

As the Mitigation Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver's license
• High school diploma/GED; Associate degree or Bachelor's degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred
• Ability to travel on a moment's notice

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.