Mitigation Manager

ServiceMaster Clean of Fraser Valley; Colorado Springs, Northern (CO, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Tuition assistance

Job summary

Restoration 1 of Texas Hill Country is seeking a driven Mitigation Manager to lead our restoration team in San Antonio, TX. You will oversee water, fire, and mold mitigation projects, coordinating field crews and ensuring quality outcomes for homeowners and businesses.

The ideal candidate has 3+ years in mitigation, strong leadership, and solid knowledge of insurance claims processes. IICRC certifications are highly preferred, with a focus on safety and efficiency.

Qualifications

• 3+ years of experience in water/fire/mold mitigation or property damage restoration.
• Proven leadership experience managing field crews and restoration projects.
• Strong knowledge of insurance claims processes and working with adjusters.
• IICRC certifications (WRT, ASD, FSRT, or similar) strongly preferred.

Responsibilities

• Oversee and manage all mitigation projects from initial assessment through completion, ensuring quality and efficiency.
• Coordinate and supervise field technicians on water, fire, smoke, and mold remediation jobs.
• Conduct on-site inspections and damage assessments to develop accurate scopes of work.
• Communicate directly with homeowners, insurance adjusters, and third-party administrators throughout the restoration process.
• Ensure all projects comply with IICRC standards, safety protocols, and industry best practices.
• Manage job documentation, moisture logs, photo documentation, and project reporting.
• Monitor project timelines, budgets, and resource allocation to maximize profitability.
• Support business development efforts by building relationships with insurance agents and property managers.

Skills

Mitigation experience

Leadership

Communication

Xactimate

Dash

Insurance claims

IICRC WRT

Driver's license

Tools

Xactimate

Dash

Job description

Benefits:

• Paid time off
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Tuition assistance

About the Role:

Restoration 1 of Texas Hill Country is looking for a driven and experienced Mitigation Manager to lead our restoration team in San Antonio, TX. This is your opportunity to take charge of water, fire, and mold mitigation projects while making a real difference for homeowners and businesses in their most critical moments. If you thrive in a fast-paced environment and have a passion for helping people recover, we want to hear from you!

Responsibilities:

• Oversee and manage all mitigation projects from initial assessment through completion, ensuring quality and efficiency
• Coordinate and supervise field technicians on water, fire, smoke, and mold remediation jobs
• Conduct on-site inspections and damage assessments to develop accurate scopes of work
• Communicate directly with homeowners, insurance adjusters, and third-party administrators throughout the restoration process
• Ensure all projects comply with IICRC standards, safety protocols, and industry best practices
• Manage job documentation, moisture logs, photo documentation, and project reporting
• Monitor project timelines, budgets, and resource allocation to maximize profitability
• Support business development efforts by building relationships with insurance agents and property managers

Requirements:

• 3+ years of experience in water/fire/mold mitigation or property damage restoration
• IICRC certifications (WRT, ASD, FSRT, or similar) strongly preferred
• Proven leadership experience managing field crews and restoration projects
• Strong knowledge of insurance claims processes and working with adjusters
• Proficiency with restoration project management software (Xactimate, Dash, or similar)
• Valid driver's license with a clean driving record
• Excellent communication, organizational, and problem-solving skills
• Ability to be on-call and respond to emergency situations as needed

About Us:

Restoration 1 of Texas Hill Country is a trusted name in property damage restoration, proudly serving the San Antonio and Texas Hill Country communities with fast, reliable, and compassionate service. Our customers count on us when it matters most, and we deliver earning their trust one restored home at a time. Our team enjoys a supportive work culture, competitive compensation, and the satisfaction of truly making a difference every single day.