Mitigation Division Manager

Total Restoration CT; Berlin (CT); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Paid Time Off (PTO)

Industry training

Leadership development

Job summary

Total Restoration CT in Berlin, CT seeks a Mitigation Division Manager to lead day-to-day operations and drive performance across water, fire, mold, asbestos, and contents projects. You will mentor project managers and field teams, ensure proper scoping and documentation, and align workflow with customer experience and profitability.

This on-site leadership role emphasizes strong communication, KPI monitoring, and collaboration with homeowners, insurers, and subcontractors to deliver high

Qualifications

• 2+ years of experience in property restoration, mitigation, construction, or a related field preferred.
• Previous management or leadership experience strongly preferred.
• Strong understanding of water mitigation and restoration processes; experience with fire, mold, asbestos, and contents is a plus.
• Knowledge of insurance restoration workflows, documentation requirements, and communication with adjusters.
• Strong leadership skills with the ability to manage people, projects, priorities, and deadlines simultaneously.

Responsibilities

• Lead and oversee the day-to-day operations of the mitigation division.
• Coach, develop, and hold project managers and field teams accountable.
• Build a positive, high-performance culture centered around teamwork and accountability.
• Ensure projects are properly scoped, documented, scheduled, staffed, and completed to standards.
• Monitor workload, progress, production timelines, job costing, gross margins, and KPIs.
• Review project documentation to ensure files are complete, accurate, and maintained.
• Coordinate with homeowners, insurance adjusters, property managers, subcontractors, and stakeholders.
• Assist with complex losses, scope issues, and insurance-related questions.
• Ensure compliance with IICRC standards, company procedures, safety requirements, and regulations.
• Identify bottlenecks and implement systems to improve efficiency and profitability.
• Recruit, train, and develop team members as the department grows.
• Work with ownership to establish department goals and shape the organization’s future.

Skills

Leadership

Project management

Communication

Customer service

Tools

Xactimate

CRM platforms

Estimating software

Job description

Mitigation Division Manager

Company Description

Total Restoration CT is building one of Connecticut’s premier property restoration and reconstruction companies—and we’re looking for the right people to build it with us.

Based in Berlin, CT, Total Restoration is a rapidly growing, full-service property restoration company serving homeowners, businesses, property managers, and insurance professionals throughout Connecticut.

We specialize in water and fire damage restoration, mold remediation, asbestos abatement, contents restoration, and full-service reconstruction, allowing us to guide our customers from the initial loss through final repairs.

Our success is built around our people and our culture. We believe in accountability, teamwork, communication, continuous improvement, and doing things the right way. We work hard, move fast, hold ourselves to high standards, and recognize the people who help us succeed.

As we continue to grow, we are committed to creating meaningful career opportunities from within. Team members have access to ongoing industry training, leadership development, modern technology, and clearly defined opportunities to take on greater responsibility and advance their careers.

We aren't looking to simply fill a position. We're looking for someone who wants to grow with us and play an important role in where Total Restoration goes next.

Role Description

The Mitigation Division Manager is a full-time, on-site leadership position based in Berlin, CT. This individual will take ownership of the day-to-day performance and continued development of our mitigation division, including water, fire, mold, asbestos, and contents operations.

This is a true leadership role.

The Mitigation Division Manager will lead our project managers and field teams while ensuring projects are properly scoped, documented, staffed, executed, and progressed from initial response through completion.

You will be responsible for maintaining high standards across customer experience, team performance, operational efficiency, documentation, safety, job profitability, and overall department performance.

Key Responsibilities

• Lead and oversee the day-to-day operations of the mitigation division.
• Manage, coach, develop, and hold project managers and field teams accountable.
• Build a positive, high-performance culture centered around teamwork and accountability.
• Ensure projects are properly scoped, documented, scheduled, staffed, and completed according to company and industry standards.
• Monitor active workload, job progress, production timelines, job costing, gross margins, and department KPIs.
• Review project documentation to ensure files are complete, accurate, and properly maintained.
• Coordinate and communicate with homeowners, insurance adjusters, property managers, subcontractors, and other stakeholders.
• Assist with complex losses, scope issues, insurance-related questions, and project escalations.
• Ensure compliance with IICRC standards, company procedures, safety requirements, and applicable regulations.
• Identify operational bottlenecks and implement systems that improve efficiency, profitability, and customer experience.
• Recruit, train, coach, and develop team members as the department continues to grow.
• Work directly with company ownership and leadership to establish department goals and help shape the future of the organization.
  

Compensation & Benefits

We believe strong leaders should be rewarded for the results they create.

• $100,000+ total earning potential
• Competitive salary with performance-based bonus
• 401(k) retirement plan
• Medical insurance
• Paid Time Off (PTO)
• Paid industry training and continuing education
• Company-provided technology and tools
• Leadership development and advancement opportunities
• Significant opportunity for increased responsibility and compensation as the company grows
  

Qualifications

• 2+ years of experience in property restoration, mitigation, construction, or a related field preferred.
• Previous management or leadership experience strongly preferred.
• Strong understanding of water mitigation and restoration processes; experience with fire, mold, asbestos, and contents is a plus.
• Knowledge of insurance restoration workflows, documentation requirements, and communication with adjusters.
• Strong leadership skills with the ability to manage people, projects, priorities, and deadlines simultaneously.
• Understanding of job costing, gross margin, production efficiency, and operational KPIs.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Comfortable utilizing restoration technology, CRM platforms, documentation systems, estimating software, and spreadsheets.
• IICRC certifications preferred.
• Xactimate experience is a plus.
• Valid driver's license and ability to travel to project sites throughout Connecticut as needed.
  

Who We’re Looking For

We’re looking for a leader—not simply an experienced project manager.

The right person is competitive, organized, accountable, decisive, and comfortable leading people in a fast-moving environment. You take ownership of problems, develop the people around you, set high standards, and understand that running a successful restoration department requires balancing customer service, team performance, operational execution, and profitability.

You should also be looking for more than your next job.

Total Restoration is growing quickly, and we want someone who sees the opportunity to build a department, develop a team, and grow into a larger leadership role as the company continues to expand.

If you're looking for an organization where performance is recognized, growth is encouraged, and you can have a real impact on the future of the company, we want to talk to you.