Missouri Professional Development (MOPD) System Navigator - Program/Project Support Coordinator[...]

University of Missouri-Kansas City; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated MOPD Navigator to support Missouri's early childhood education system. In this full-time role, you will be the go-to expert for educators and program directors, helping them navigate the professional development system with ease. Your responsibilities will include responding to inquiries, resolving access issues, and processing essential training documentation. This position offers a competitive hourly wage and the opportunity to make a meaningful impact in the field of early childhood education. Join a supportive environment with comprehensive benefits and contribute to the development of future educators.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Educational Fee Discounts

Qualifications

• Bachelor's degree or equivalent experience required.
• 1 year of relevant experience in customer support or education.

Responsibilities

• Assist users with MOPD system access issues via phone and email.
• Process training documentation including certifications and requests.

Skills

Customer Support

Early Childhood Education

Communication Skills

Education

Bachelor's Degree

Job description

Job ID

53718

Location

UMKC Volker Campus

Full/Part Time

Full-Time

Hiring Department

Early Childhood Innovation Center in the Institute for Human Development at the University of Missouri-Kansas City

Job Description

The MOPD Navigator provides support to the Missouri Professional Development system, which is the professional early childhood registry supporting Missouri's early childhood education system. The Navigator assists system users, including educators, program directors, and trainers, to engage with the MOPD system with ease. Responsibilities include answering phone calls, responding to emails, and becoming an expert in using the MOPD system.

Responsibilities include:

• Answering phone calls from system users to resolve access issues respectfully and promptly.
• Responding to email messages regarding system access issues.
• Processing training documentation, including CPR/First Aid certification, individual training requests, and transcript verification.

Minimum Qualifications

A Bachelor's degree or equivalent combination of education and experience, along with at least 1 year of relevant experience, is required.

Preferred Qualifications

• Experience in customer support or end-user experiences.
• Experience in early childhood education.

Anticipated Hiring Range

Starting salary is expected to be between $18.50 and $23.00 per hour, depending on experience, education, and internal equity.

Application Deadline

Applications will be accepted until the position is filled.

Benefit Eligibility

This position is eligible for university benefits, including medical, dental, vision plans, retirement, and educational fee discounts across all UM System campuses. For more information, visit the Faculty & Staff Benefits website.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.