Missouri Professional Development (MOPD) System Navigator – Program/Project Support Coordinator[...]

University of Missouri System; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Program/Project Support Coordinator to assist users of the Missouri Professional Development system. This role involves providing essential support to educators and trainers, ensuring they can navigate the early childhood education registry with ease. The ideal candidate will have a Bachelor's degree and experience in customer support, making a positive impact on the educational community. Join a dynamic team that values professional development and offers a comprehensive benefits package, including health care and educational discounts.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Educational Fee Discounts

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1 year of experience in customer support or related field.

Responsibilities

• Answer phone calls to resolve system access issues.
• Respond to email messages regarding system access.

Skills

Customer Support

Early Childhood Education

Education

Bachelor's Degree

Job description

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Missouri Professional Development (MOPD) System Navigator – Program/Project Support Coordinator I – UMKC Institute for Human Development – 53718

Job Description

The MOPD Navigator provides support to the Missouri Professional Development system. The MOPD system is the professional early childhood registry that supports the early childhood education system in Missouri. A MOPD Navigator assists system users: educators, program directors, and trainers, to engage with the MOPD system with ease. MOPD navigators will answer phone calls from system users, respond to email messages, and become experts in using the MOPD system.

Duties include:

• Answering phone calls from system users to resolve system access issues in a respectful, timely manner
• Respond to email messages to resolve system access issues
• Process training documentation, including CPR/First Aid certification, individual training requests, and transcript verification

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Experience in customer support or end user experiences.
• Experience in early childhood education.

Anticipated Hiring Range

Anticipated starting salary range between $18.50 - $23.00 per hour, commensurate with experience, education, and internal equity.

Application Deadline

Applications will be accepted until position if filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, and educational fee discounts for all four UM System campuses.For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

The University of Missouri is an Equal Opportunity Employer .

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.