Missionary Support Coordinator

Paycom - ATS; Kirkwood (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

The Lutheran Church—Missouri Synod (LCMS) seeks an experienced administrative professional to support the Director, Missionary Network Care and Support. The role involves coordinating tasks, managing communications with missionaries and donors, and maintaining data in the CRM and gift processing systems.

Key duties include recording secretary duties, donor inquiries handling, in-house flyer and curriculum formatting, and coordination with Print Services and Mission Central.

Qualifications

• Active LCMS member preferred.
• Minimum five years experience in an administrative, coordinating or program management environment.
• Experience in nonprofit fundraising/advancement preferred.

Responsibilities

• Organizes and manages professional tasking list for the Director, Missionary Support.
• Serves as recording secretary for the Director, Missionary Support during meetings.
• Communicates with missionaries, congregations, and individual contributors/supporters on the phone and via email.
• Serves as liaison with Gift Processing Manager on donor-related requests regarding gift processing/data entry.
• Supports program leadership in developing and managing projects.
• Ensures timely submission of reimbursements, check requests, and purchasing card documentation.
• Assists with formatting of curriculum, manuals, and other materials.
• Acts as point of contact to facilitate communication from Missionary Support to Print Services and Mission Central.
• Distributes Missionary Newsletters to internal recipients.

Skills

Administrative coordination

Customer service

CRM Salesforce

Data reporting

Communication

Donor relations

Microsoft Office

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Salesforce CRM

MS Office

Job description

The LCMS Mission\"In grateful response to God's grace and empowered by the Holy Spirit through Word and Sacraments, the mission of The Lutheran Church—Missouri Synod is vigorously to make known the love of Christ by word and deed within our churches, communities, and world.\"Reporting RelationshipsReports to the Director, Missionary Network Care and Support.Essential Job FunctionsOrganizes and manages professional tasking list for the Director, Missionary SupportServes as recording secretary for Director, Missionary Support during meetings, when requested, to document and distribute action itemsGather data on Alliance Missionaries and prepare routine and special reports for the Director—Missionary Network Care and Support, and other involved LCMS staff.Communicate with missionaries, congregations, and individual contributors/supporters on the phone and via email.Serve on the Donor Care Line (respond to donor inquiries and channel them to the appropriate resource).Serves as liaison with Gift Processing Manager, when necessary, on calls/requests received from the Donor Care Line as it pertains to resolving issues with gift processing/data entrySupports Gift Planning, when necessary, on donor calls concerning beneficiary gifts to the LCMS (i.e. Wills, Trusts, IRA Distribution)Serves as back-up for the Donor Care Line.Serve as the secondary in-house point of contact for all new Together In Mission congregations. Produce TIM Packets/Letters for mailing.Supports program leadership in developing and managing projects.Ensures timely and accurate submission of reimbursements, check requests, and purchasing card documentation for approval processing.Assists with formatting of curriculum, manuals, and other materials related to the Network Supported Model.Assists with administrative tasks when requested for the wider Missionary Support Unit in consultation with Director,Serves as point of contact to facilitate communication from Missionary Support to Print Services and Mission Central.Serves as point of contact for receipt and internal distribution of Missionary Newsletters via mission.lettersCoordinate the LCMS response to requests for mission speakers/presenters from congregations and organizations.Reviews Mission Central’s daily batches and adds new Pledges as needed.Adds Pledges to the CRM. Drafts and mails appropriate acknowledgement/thank you letters.Responsible for credit card donation processing. Sends Welcome Letters and notifies Missionaries of new Sending Partner.Distributes Missionary Newsletters from mission.letters to internal recipients. Requires editing, archiving and maintaining logNotifies Giving Club Administrator and Gift Processing Manager when donor records should be updated for accuracy and consistencyOther duties as assigned.Education and ExperienceActive member of an LCMS congregation, preferred.Associate’s degree required; bachelor’s degree or equivalent work experience is preferred.Minimum five years’ experience in an administrative, coordinating or program management environment, preferably in a nonprofit fundraising/advancement context.Competencies (Knowledge, Skills and Abilities)Commitment to high standards of ethics, customer care, and professional integrity.Above-average familiarity with the LCMS congregation structure and the Synod (corporate) organization.Familiarity with accounting terminology and practices.Demonstrates interpersonal skills in developing rapport with external and internal partners and internal organizational staff (primarily missionaries and program managers).An organized, self-starter with a successful track record of work independently, managing multiple projects, and meeting deadlines.Computer proficient; intermediate to advance knowledge/skills in the use of current administrative software, (e.g., Microsoft Office and Windows) applications, reporting tools, and with a preference for experience using Salesforce CRM.Demonstrable skills in oral and written communications are required, some knowledge of cross-cultural differences, and formal training in customer service is a plus.Supervisory ResponsibilityNone