Mission Support Specialist

U.S. Immigration and Customs Enforcement (ICE); Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Thrift Savings Plan

Flexible Spending Account

Telework

Job summary

U.S. Immigration and Customs Enforcement (ICE) within the Department of Homeland Security seeks qualified candidates for administrative and management positions across multiple locations. These roles may be used to fill additional vacancies within the National Capital Region.

The positions emphasize detailed administrative work, policy analysis, and guidance to stakeholders, with a focus on reliability, ethics, and handling of sensitive information.

Qualifications

• Managing and overseeing a wide variety of administrative services essential to office operations.
• Evaluating administrative programs, systems and methods to identify ways to improve service efficiency and effectiveness.
• Providing authoritative advice, assistance, and guidance to supervisors, managers, and employees on complex and sensitive issues.

Responsibilities

• Coordinate and perform a wide variety of administrative and management services essential to the operations of the office.
• Serve as an expert on assigned administrative matters.
• Conduct studies on new requirements in program operations, legislation, or agency regulations.
• Provide authoritative advice and guidance to key stakeholders.

Job description

Summary

These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations, in various locations. This announcement may be used to fill additional vacancies within the National Capital Region.

Salary

The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages .

Duties

• Coordinate and perform a wide variety of administrative and management services essential to the operations of the office.
• Serve as an expert on assigned administrative matters.
• Conduct studies on new requirements in program operations, legislation, or agency regulations.
• Provide authoritative advice and guidance to key stakeholders.

Requirements

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
• Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
• One-year probationary period may be required.
• A pre-employment drug test will be required.
• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• Incentives may be authorized; however, this is contingent upon funds availability.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Complete the initial online assessments and USA Hire Assessment, if required.

Qualifications

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Specialized Experience

• Managing and overseeing a wide variety of administrative and management services essential to the operations of the office;
• Conducting or participating in the evaluation of administrative programs, systems and methods to identify ways to improve service efficiency and effectiveness; and,
• Providing authoritative advice, assistance, and guidance to supervisors, managers, and employees on complex and sensitive issues.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

NOTE

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional Information

Promotion Potential

This position is at the full performance level.

Background Investigation

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation for clearance as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Benefits

• health, dental, vision, life, and long-term care insurance
• retirement plan
• Thrift Savings Plan [similar to a 401(k)]
• Flexible Spending Account
• Employee Assistance Program
• personal leave days
• paid federal holidays
• flexible work schedules
• telework
• tuition reimbursement
• transportation subsidies
• uniform allowance
• health and wellness programs
• fitness centers

Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

A student loan repayment incentive may be available, in which case a service agreement will be required.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

• Attention to Detail
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Direct Hire Authority

These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet .

Veterans

Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference .

Career Transition Assistance Program

This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp

Current or Former Political Appointees

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.