Mission Support Professional

Serco; North Charleston (SC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer matching

Tuition reimbursement program

Flexible work arrangements

Job summary

Serco is seeking an experienced operations manager to support challenging projects for the Coast Guard in North Charleston, SC. Key responsibilities include managing day-to-day operations, coordinating activities across platforms, and ensuring compliance with security requirements.

The ideal candidate will have a Bachelor's degree and 12+ years of management experience, alongside an active DoD Top Secret clearance. The role offers a range of benefits including medical insurance, a 401(k) plan, and flexible work arrangements.

Qualifications

• 12+ years of professional experience in operations management.
• Active DoD Top Secret/SCI clearance is required.
• Experience managing and coordinating operational activities.

Responsibilities

• Manage daily operations supporting U.S. Coast Guard C5ISR.
• Support operational execution across multiple platforms.
• Ensure staff readiness and compliance with security requirements.

Skills

Operational leadership

Coordination skills

Communication skills

Education

Bachelor's degree

Job description

Position Description & Qualifications

If you love high profile and challenging projects supporting the Coast Guard, Serco offers a great opportunity to contribute to national security missions. This operations management position will be on a dynamic team responsible for Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR) afloat and ashore communications support, maintenance, sustainment, and integration on various U.S. Coast Guard platforms in the Charleston, South Carolina area. Bring your operational leadership, coordination, and execution skills to make an impact on national security missions.

This position requires an active Top Secret clearance and award of contract.

Responsibilities

• Manage and coordinate day-to-day operations supporting U.S. Coast Guard C5ISR readiness, integration, sustainment, and technical services across afloat and ashore platforms.
• Support operational execution across platforms such as WPB, WMEC, WHEC, WAGB, WMSL/NSC, FRC, OPC, PSC, shore/mobile platforms, DSF units, MFPU, Training Center platforms, and associated U.S. Navy platforms.
• Review and implement operational policies, practices, procedures, and work priorities to meet contract and mission objectives.
• Assign or delegate responsibilities, organize resources, resolve operational issues, prepare schedules, and set deadlines to ensure timely completion of work.
• Coordinate activities related to site surveys, readiness assessments, technical assistance, remote support, system integration, testing, and System Operational Verification Tests (SOVTs).
• Work closely with government customers, internal teams, and cross‑functional support areas to ensure efficient and effective mission execution.
• Ensure staff readiness, training coordination, and compliance with organizational policies, contract procedures, and security requirements.
• Support shared operational functions including technical documentation, integrated logistics support, warehousing, training coordination, configuration management, and inventory and asset accountability.
• Prepare and support operational reporting requirements, including Program Management Reviews (PMRs), Task Order Status Reports (TOSRs), weekly status reports, and POA&M updates.
• Monitor and analyze operational costs, support budget tracking, and help manage execution against scope, schedule, staffing, and funding requirements.
• Support emergent mission requirements and travel as needed for customer support, operational troubleshooting, and fleet or site‑based execution.

Qualifications

• Bachelor’s degree with a minimum of 12+ years of professional experience in operations management.
• Active DoD Top Secret/SCI clearance is required to be considered.
• Experience managing and coordinating operational activities, assigning work, building schedules, organizing resources, resolving problems, and driving timely execution.
• Experience supporting complex operations in a DoD, Navy, Coast Guard, shipboard, shore‑based, logistics, or technical services environment.
• Strong written and verbal communication skills, with the ability to work effectively with government representatives, supervisors, and internal teams.
• Ability to work in the Charleston, SC area and travel as required in support of contract execution.
• Travel up to 10% may be required.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Equal Opportunity Employer

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.