Mission-Ready IT Support Technician

Flatter, Inc.; Clearfield (UT); On-site; USD 45,000 - 75,000; Full time

Job summary

Flatter, Inc. in Clearfield, Utah is seeking a Client Support Technician to deliver end-user device support across on-premises, cloud, and hybrid IT environments supporting ICBM enterprise operations.

The role involves installing, configuring, and troubleshooting desktops, laptops, tablets, and peripherals to maintain security and mission readiness. You will work with SMEs and vendors, apply approved security configurations, and document actions and resolutions for audits and continuous

Qualifications

• Diagnose and resolve endpoint hardware, OS, software, and connectivity problems.
• Manage device lifecycle, endpoint security, and patching processes.
• Install, configure, and support desktops, laptops, tablets, and peripherals.
• Document technical work clearly and coordinate issues with escalations.

Responsibilities

• Install, configure, maintain, repair, and replace desktops, laptops, tablets, and peripherals.
• Resolve complex hardware, app, malware, and endpoint issues escalated by the Service Desk.
• Document diagnostic results and final resolutions in the government-approved system.
• Coordinate with SMEs, system owners, vendors, and other support teams.
• Apply endpoint security configurations and manage patches and network controls.

Skills

Endpoint troubleshooting

Device lifecycle management

Security patching

Documentation skills

Job description

Flatter, Inc. in Clearfield, Utah is seeking a Client Support Technician to deliver end-user device support across on-premises, cloud, and hybrid IT environments supporting ICBM enterprise operations.

The role involves installing, configuring, and troubleshooting desktops, laptops, tablets, and peripherals to maintain security and mission readiness. You will work with SMEs and vendors, apply approved security configurations, and document actions and resolutions for audits and continuous