Mission Engagement Associate

TORCH.AI; Leawood (KS); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Equity participation

Unlimited PTO

11 paid company holidays

Professional development

Weekly in-office HQ catering

401(k) plan

Job summary

Torch.AI is hiring in Leawood, KS to sustain relationships with mission customers and drive adoption of our AI control layer. You will coordinate delivery, onboarding, and training while escalating risks and maintaining engagement plans for high-tempo, secure environments.

Ideal candidates have 1–4 years in customer-facing roles, strong communication, and the ability to work across technical and non-technical teams. DoD/IC experience and CRM familiarity are valued.

Qualifications

• 1–4 years of experience in customer success, CRM, business development, sales, or mission support roles.
• Strong written and verbal communication skills.
• Ability to build trust with both technical and non-technical stakeholders.
• Self-starter who pursues opportunities with minimal direction.
• Experience tracking metrics and documenting outcomes.
• Comfort in structured, compliant, security-focused environments.

Responsibilities

• Build trusted relationships with mission customers and become their go-to contact.
• Coordinate delivery to ensure mission success, adoption, and trust.
• Support onboarding, training, and rollout of platform capabilities.
• Coordinate issue resolution between customer stakeholders and engineering teams.
• Maintain customer engagement plans and deployment readiness metrics.
• Document customer insights to influence product and roadmap priorities.

Skills

Communication skills

Relationship building

Customer success mindset

Organizational discipline

Stakeholder management

Education

B.S. in Business, Engineering, CS, or related field

Tools

Jira

Confluence

Salesforce

HubSpot

Job description

The Work: Join a Mission That MattersTorch.AI is building the AI Control Layer for the United States Government.Not another dashboard. Not another workflow app. Not another black-box model glued to a PowerPoint.The AI Control Layer is foundational data and intelligence infrastructure that makes sense of messy, adversarial, multi-domain data at machine speed. Commanders, analysts, and operators can act with clarity when it matters most.Our platform—ORCUS (data movement), NEXUS (deep semantic vectorization), and HALO (graph-native reasoning)—is accredited, deployed, and operating today across enterprise clouds and tactical edge environments. We support multi-INT fusion, predictive movement analysis, targeting workflows, anomaly detection, and decision support for cross-domain operations including ISR, information advantage, joint effects, and force protection.We are seeking candidates who want to build systems that operate under real constraints: degraded visibility, adversarial mis/disinformation, intermittent connectivity, low-SWaP hardware, and seconds-to-decision timelines.This is operational AI.It ships. It runs. It gets used.If you’re driven to strengthen U.S. defense readiness and protect national interests, Torch.AI offers meaningful impact at national scale.What Makes Torch.AI DifferentWe believe the government must own its data, its decision environment, and its reasoning infrastructure.Our AI Control Layer increases the value of existing systems of record rather than replacing them. We measure performance by accuracy, latency, and efficiency, not slideware benchmarks.We are craftsmen.We build with intention.We ship with discipline.You’ll collaborate with engineers, data experts, veterans, and mission practitioners. You’ll own meaningful work, move quickly, and see your systems deployed in production, often within weeks.We are fast-paced, entrepreneurial, and mission-driven. Every day is a new puzzle.The Type of Candidates Who ThriveTorch.AI is not for everyone.People who succeed here:Are builders, not curators. They ship and iterate.Are comfortable with messy data, unclear requirements, and real mission constraints without always having the luxury of clear specs.Respect operators and prioritize utility over elegance.Care about explainability and determinism because real decisions demand auditability.Move quickly but understand security boundaries and accreditation realities.Measure success by operational impact, not model novelty.If you need perfect conditions and months of runway, this may not be the right place.If you want to see your work used in production and feel the weight of that responsibility, we should talk.Security ClearanceSome roles require an active Secret, Top Secret, or Top Secret/SCI clearance. Where required, candidates must be eligible to obtain and maintain the appropriate clearance level.U.S. citizenship is required for all positions. Torch.AI does not sponsor employment visas.If you do not currently hold a clearance but are eligible, sponsorship may be available depending on role and mission requirements.Work LocationMost roles are based at our headquarters in Leawood, KS. Some hybrid/remote positions across the Arlington, VA, Washington, DC, and Maryland (DMV) region are available. Limited travel (<10%) may be required for some roles.Compensation, Benefits, IncentivesWe offer competitive, performance-aligned compensation tied to technical depth, clearance level, and mission impact.Total Rewards Include:Competitive base salaryQuarterly performance bonusesEquity participation within the first 12 monthsUnlimited PTO + 11 paid company holidaysProfessional development in a high-growth, mission-driven environmentWeekly in-office catering at HQBenefits:401(k) plan (no current employer match)PPO, HSA, and TRICARE Supplement medical optionsAbove-market HSA contributionsHSA, FSA, and Dependent Care FSA optionsDental and vision plans above national averagesEmployer-paid life insurance (1× salary)Employer-paid Short-Term and Long-Term DisabilityVoluntary Accident, Critical Illness, and Hospital Indemnity coverageUp to $300/month in tax-advantaged commuter benefitsTorch.AI is an Equal Opportunity / Affirmative Action Employer committed to building a team that reflects the mission we serve.If you want to build AI systems that move from ingestion to actionable insight, and know exactly why they produced the answer they did, we should talk.What You'll DoSustain the Relationship & Support GrowthBuild trusted relationships with mission customers and become their go-to point of contact, earning the operational trust that keeps them relying on Torch.AI.Recognize when a customer's mission needs may call for expanded support or new capabilities, and flag those opportunities to engineering and leadership.Partner with Mission Engagement Managers, Solutions Architects, and capture teams when follow-on or expansion conversations arise.Stay attuned to shifts in the mission landscape within your customer relationships so you can flag risks or emerging needs early.Deliver Mission OutcomesCoordinate delivery execution to ensure mission success, user adoption, and sustained operational trust.Support onboarding, training sessions, and rollout of new platform capabilities.Coordinate issue resolution and escalation between customer stakeholders and internal engineering teams.Maintain customer engagement plans, deployment readiness checklists, and mission success metrics.Be the Voice of the CustomerTrack customer outcomes, usage patterns, and mission feedback to identify improvement opportunities.Document and communicate customer insight in a way that actively shapes product and engineering roadmap priorities — not just logs it.Report & RepresentPrepare customer-facing materials — status updates, adoption reports, executive summaries — that make Torch.AI's impact visible and make the case for renewal.Contribute to post-deployment reviews and continuous improvement initiatives.Monitor risks to delivery, adoption, or operational continuity and escalate appropriately.Core Skills & QualificationsB.S. in Business, Engineering, Computer Science, or related field.1–4 years of experience in customer success, customer relationship management, business development, sales, program coordination, or mission support roles — comfortable being measured on relationship and growth outcomes, not just task completion.Strong written and verbal communication skills, with the instinct to sell an idea, a win, or a customer's priority internally and externally.Ability to build trust quickly with both technical and non-technical stakeholders, and to manage multiple relationships across cross-functional teams.Self-starter mentality — comfortable identifying and pursuing opportunities without being explicitly told to.Experience tracking metrics, documenting outcomes, and organizing structured follow-up actions.Strong organizational discipline and attention to detail, with the ability to manage competing priorities in high-tempo, mission-driven environments.Comfort operating in structured, compliance-driven, or secure environments.Additional Valuable ExperiencePrior experience in a sales, customer relationship management, or business development role — capture or BD experience is a strong plus.Experience supporting DoD, Intelligence Community, or other mission-focused government customers.Familiarity with AI-enabled systems, data platforms, analytics workflows, or enterprise software deployments.Experience supporting deployments across multiple security domains.Exposure to change management, user adoption strategies, or training coordination.Experience working with Jira, Confluence, or CRM/customer tracking systems (Salesforce, HubSpot, or similar).Active Secret or Top Secret clearance.