Mission-Driven Patient Transport Dispatcher

Compass Group Canada (Beaver) Ltd.; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Job summary

Crothall Healthcare, a Compass Group company, is hiring a Dispatcher for MedStar Georgetown University Hospital in Washington, DC. This full-time, day-shift position coordinates patient transportation requests, dispatches transports, and acts as a liaison between departments to ensure timely service.

The role requires prior customer service experience and offers a stable schedule with a competitive hourly pay rate plus comprehensive benefits described in the posting.

Qualifications

• Prior customer service experience is required.

Responsibilities

• Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.
• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.

Skills

Customer service experience

Job description

Crothall Healthcare, a Compass Group company, is hiring a Dispatcher for MedStar Georgetown University Hospital in Washington, DC. This full-time, day-shift position coordinates patient transportation requests, dispatches transports, and acts as a liaison between departments to ensure timely service.

The role requires prior customer service experience and offers a stable schedule with a competitive hourly pay rate plus comprehensive benefits described in the posting.