Hospital Patient Transport Dispatcher - Day Shift

Crothall Healthcare; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Critical Illness Insurance

Accident Insurance

Job summary

Crothall Healthcare is hiring for a full-time Dispatcher at MedStar Georgetown University Hospital in Washington, DC. The position requires prior customer service experience and offers a day shift schedule with rotating weekends.

Main duties include coordinating patient transportation requests, ensuring accurate dispatch and maintaining high-quality customer service. Located at 3800 Reservoir Road, the role involves on-site work with potential variability in hours.

Qualifications

• Prior customer service experience is required.

Responsibilities

• Coordinates and monitors patient transportation services through timely, accurate dispatch and management of transportation requests.
• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Skills

Customer service

Job description

Crothall Healthcare is hiring for a full-time Dispatcher at MedStar Georgetown University Hospital in Washington, DC. The position requires prior customer service experience and offers a day shift schedule with rotating weekends.

Main duties include coordinating patient transportation requests, ensuring accurate dispatch and maintaining high-quality customer service. Located at 3800 Reservoir Road, the role involves on-site work with potential variability in hours.