Mission-Critical SATCOM & Tech Support Specialist

Contract Professionals, Inc.; Colorado Springs (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

Contract Professionals, Inc. is seeking qualified professionals to support deployable SATCOM, RF, and networking infrastructure for government contracts. The role requires handling service requests, RMAs, SARs/GAAs, and real-time COP monitoring with DoD networks.

Candidates must have 3+ years in deployable communications, a US Citizenship, and an active Secret clearance, with a DoD cyber workforce qualification. Bachelor's degree preferred or military equivalent experience.

Qualifications

• Minimum 3 years of experience with deployable communications systems.
• Must be a U.S. Citizen and hold an active Secret clearance.
• Must be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT, Cybersecurity).
• Bachelor's Degree (Engineering or IT preferred) or 4-6 years related military deployable communications experience may substitute per contract.

Responsibilities

• Serve as single point of contact for IT service requests, incidents, and disruptions.
• Monitor, track, and resolve trouble tickets through the service desk system.
• Manage RMAs and coordinate spare parts from the warehouse.
• Maintain lifecycle management of all service requests and inform users of progress.
• Process SARs/SAAs/GARs/GAA via SIPRNet; handle ACAS requests via NIPRNet.
• Maintain real-time COP for deployed terminal link connectivity.
• Troubleshoot deployable SATCOM equipment and networks.
• Support DoD gateway and teleport access for NIPRNet and SIPRNet.

Education

Bachelor's Degree (Engineering or IT preferred)

Job description

Contract Professionals, Inc. is seeking qualified professionals to support deployable SATCOM, RF, and networking infrastructure for government contracts. The role requires handling service requests, RMAs, SARs/GAAs, and real-time COP monitoring with DoD networks.

Candidates must have 3+ years in deployable communications, a US Citizenship, and an active Secret clearance, with a DoD cyber workforce qualification. Bachelor's degree preferred or military equivalent experience.