Mission Critical Program Lead - Mega Projects & On-Site Ops

Herc Rentals Inc.; Lebanon (TN); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical and dental

Vision coverage

401(k) match

Stock Purchase Plan

Paid time off

Parental leave

Job summary

Herc Rentals Inc. is seeking a ProSolutions Mission Critical Manager to oversee the full lifecycle management of Mega Projects and On-Site initiatives across the U.S.

This role bridges Sales, Operations, and Facilities to ensure smooth launches, training, and stabilized processes. The position requires strategic leadership, collaboration, and the ability to travel up to 75% while driving operational excellence and customer satisfaction.

Qualifications

• Bachelor’s degree in business or related field.
• 5 years of equipment rental leadership experience.
• Proficiency with Rental Man, FAST, Oracle, and related systems.

Responsibilities

• Collaborate with Field Operations Team leadership to scope, plan, and execute launch and support plans for Mega Projects and On-Sites.
• Serve as the primary liaison between Sales, Operations, and Facilities to ensure successful project ramp-up and stabilization.
• Own the lifecycle of assigned projects, delivering operational and customer service excellence.
• Conduct regular project reviews, including monthly and quarterly deep dive visits.
• Perform on-site self-evaluations to identify root causes of issues and develop action plans.
• Address staffing, facility/yard, fleet quality, and customer support issues.
• Support Branch Manager, Shop Supervisor, and Sales Team to elevate performance and provide solutions.
• Directly support staff recruiting, onboarding, and coaching to supplement BM/AM/DMs.
• Conduct follow-up visits to ensure continuous improvement.
• Assist with fleet, service and maintenance, and sales support as needed.
• Lead planning and launch activities to deliver efficient, well-staffed, and well-trained On-Site operations.
• Conduct quarterly self-review audits with Branch Managers.
• At SVP discretion, provide immediate support to branches or markets in critical need status.

Skills

Cross-functional leadership

Operational coordination

Communication skills

Travel flexibility

Education

Bachelor's degree in business

Tools

Rental Man

FAST

Oracle

Job description

Herc Rentals Inc. is seeking a ProSolutions Mission Critical Manager to oversee the full lifecycle management of Mega Projects and On-Site initiatives across the U.S.

This role bridges Sales, Operations, and Facilities to ensure smooth launches, training, and stabilized processes. The position requires strategic leadership, collaboration, and the ability to travel up to 75% while driving operational excellence and customer satisfaction.