Mission Critical Operations Group Manager

Truist Bank; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid vacation

Paid holidays

Sick days

Job summary

Truist Financial Corporation in Charlotte, NC seeks a Group Leader to oversee operational management, reliability, and governance of multiple on-premises and colocated data centers nationwide, with the goal of 100% uptime. You will lead geographically dispersed employees and third-party providers, drive process improvements, manage budgets, and report performance to executives.

Collaborate with Sourcing, PM, engineering, and commissioning teams to ensure seamless site integration and ongoing

Qualifications

• Bachelor’s degree or equivalent education and related training.
• 5 years of related work experience including supervisory experience in a dedicated data center environment.
• Strong technical knowledge of data center mechanical and electrical systems.
• Comprehensive knowledge of health and safety laws and policies.
• Working knowledge of information technology infrastructure.
• Excellent leadership, communication, planning, analytical, presentation, and process improvement skills.
• Demonstrated ability to think and act clearly during emergency response situations.

Responsibilities

• Minimize risk across on-premises and colocation data center operations by ensuring high availability of critical infrastructure and IT support systems.
• Identify maintenance objectives and create documented plans including preventive, predictive, and reactive procedures.
• Direct activities of staff and contractors supporting HVAC, UPS, generators, life-safety, environmental, monitoring, electrical, and control systems across locations.
• Monitor, record, analyze, and report on operational activities, infrastructure performance, trends, KPIs, risks, and recommendations.
• Ensure adherence to critical change management controls and operating procedures.

Skills

Leadership

Strategic planning

Communication

Process improvement

Analytical thinking

Emergency response

Education

Bachelor’s degree in Engineering or related field

Job description

Job Overview

Group leader accountable for the operational management, reliability, and governance of multiple on-premises and colocation data centers across the country, with a goal of 100% uptime. Leads geographically dispersed employees and third-party service providers responsible for critical infrastructure operations, maintenance, projects, and site reliability. Partners with project management, delivery, engineering, and commissioning teams to integrate new data center sites into the operating environment and oversees critical infrastructure projects across the on-premises data center portfolio. Accountable for operational governance, reporting, performance metrics, continuous process improvement, and third‑party service provider performance. Partners with Sourcing in advance of new third‑party support initiatives and manages critical vendor relationships through established performance expectations, key performance indicators, and service‑level requirements. Communicates technical, operational, financial, performance, and risk information to leadership to support effective decision‑making.

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Essential Duties and Responsibilities

• Minimize risk across on‑premises and colocation data center operations by utilizing qualified mission critical operators and key strategic vendors to ensure high availability of critical infrastructure and information technology support systems.
• Identify the maintenance objectives of the data center portfolio and incorporate those objectives into documented plans that include preventive, predictive, and reactive maintenance procedures.
• Direct the activities of employees and contract service providers supporting HVAC, UPS, generators, life‑safety, environmental, monitoring, electrical, and control systems across geographically dispersed locations.
• Monitor, record, analyze, and report on operational activities, infrastructure performance, trends, key performance indicators, risks, and recommendations relating to building monitoring systems and critical infrastructure.
• Ensure strict adherence to critical change management controls to assure proper authorization and execution of work according to defined operating procedures.
• Provide proper training and oversight of internal staff and external support contractors performing work in critical environments to prevent disruption to building infrastructure and maintain the safety of all individuals.
• Manage annual capital and expense budgets according to a long‑range strategic plan, ensuring long‑term portfolio reliability, execution of critical infrastructure projects, and ongoing staff development.
• Partner with project management, delivery, engineering, and commissioning teams to support operational readiness, testing, commissioning, and transition of new data center sites into the operating portfolio.
• Manage strategic third‑party service providers supporting critical environments.
• Partner with internal Sourcing in advance of new third‑party support initiatives, establish and monitor key performance indicators and service‑level expectations, and lead vendor performance management supporting the objective of 100% uptime.
• Lead multiple direct reports across geographically dispersed locations, establishing consistent operating practices, accountability, communication, and performance expectations across the data center portfolio.
• Establish and continuously improve governance, reporting, operational processes, procedures, and controls across the data center portfolio to drive consistency, efficiency, reliability, and effective risk management.
• Develop and present technical, operational, financial, risk, and performance information to leadership to support operational decisions, investment priorities, and risk management.

Required Qualifications

• Bachelor’s degree in a related engineering field, or equivalent education and related training.
• 5 years of related work experience, including supervisory experience in a dedicated data center environment managing a technically oriented team.
• Strong technical knowledge and operational understanding of data center mechanical and electrical systems.
• Comprehensive knowledge of relevant health and safety laws and policies.
• Working knowledge of information technology infrastructure.
• Excellent leadership, communication, planning, analytical, presentation, and process improvement skills.
• Demonstrated ability to think and act clearly during emergency response situations.

Preferred Qualifications

• Professional Engineer (PE) license.
• LEED Accredited Professional (LEED AP) credential.
• Master’s degree in Engineering or another technical field, or Master of Business Administration (MBA).
• Financial services experience.
• Pertinent trade licenses in mechanical, electrical, or other building systems.
• Demonstrated completion of recent and relevant continuing education programs.
• Experience leading geographically dispersed teams and managing multiple on‑premises and colocation data center locations.
• Experience with data center commissioning, operational readiness, critical infrastructure project delivery, and third‑party vendor governance.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during the first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Equal Opportunity and Employment Practices

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law

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About Truist

Truist is a purpose‑driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high‑growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.