Mission Control Technician I

Switch; Cartersville (GA); In loco; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote opportunities

Career growth

Generous benefits

Descrizione del lavoro

Switch is seeking a Mission Control Technician I to monitor real-time infrastructure and coordinate incident response in a 24/7 environment. You will act as the primary contact for alerts, investigate events, and document resolution steps to protect uptime and customer trust.

Responsibilities include triaging alarms, coordinating with internal teams and vendors, and following security policies. A strong emphasis on clear communication and thorough documentation is required.

Competenze

• 2+ years in IT operations, network ops or a similar technical support role.
• Experience monitoring systems, investigating alerts, and managing incidents through resolution.
• Foundational understanding of network topologies and the OSI model.
• Ability to troubleshoot issues across multiple infrastructure domains.
• Experience using ticketing and monitoring tools.
• Clear written and verbal communication skills.
• Ability to work rotating shifts in a 24/7 operations environment.
• CompTIA A+, Network+, Security+ or comparable certifications.
• Willingness to obtain OSHA 10 certification within six months.

Mansioni

• Monitor critical infrastructure systems including power, cooling, security, safety, and network connectivity.
• Serve as the primary point of contact for alerts, events, and incident investigations during assigned shifts.
• Interpret alarms, diagnose issues, initiate remediation, and upscale when needed.
• Create, update, and close incident tickets with accurate timelines and documentation.
• Coordinate with internal teams, vendors, and network carriers to resolve incidents.
• Perform approved configuration tasks following documented instructions and security policies.
• Produce clear incident summaries and post-event reports.
• Provide timely, professional support to customers during incidents.
• Follow defined escalation, notification, and communication procedures.
• Work scheduled shifts, including nights, weekends, and rotations as required.

Conoscenze

IT operations

Network operations

Incident management

Troubleshooting

Clear communication

24/7 operations

Strumenti

SSH

PuTTY

Syslog

Nagios

Ticketing systems

Descrizione del lavoro

At Switch, we don’t just design, build and operate data centers—we’re enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Mission Control Technician I

This role supports the real-time monitoring and coordination of Switch’s mission-critical infrastructure. You monitor systems, respond to alerts, coordinate investigations, and ensure issues are documented, escalated, and resolved according to established procedures. Your work helps protect uptime, safety, and customer trust in a 24/7 operating environment.

What You’ll Do

Monitor critical infrastructure systems including power, cooling, security, safety, and network connectivity.

Serve as the primary point of contact for alerts, events, and incident investigations during assigned shifts.

Interpret alarms, diagnose issues, initiate remediation, and upscale when needed.

Create, update, and close incident tickets with accurate timelines and documentation.

Coordinate with internal teams, vendors, and network carriers to resolve incidents.

Perform approved configuration tasks following documented instructions and security policies.

Produce clear incident summaries and post-event reports.

Provide timely, professional support to customers during incidents.

Follow defined escalation, notification, and communication procedures.

Work scheduled shifts, including nights, weekends, and rotations as required.

What We’re Looking For

You stay calm and methodical during incidents and system alerts.

You follow procedures closely and understand the risk of deviation in mission-critical environments.

You communicate clearly, especially when sharing status or technical details.

You document your work thoroughly and in real time.

You know when to troubleshoot independently and when to elevate.

You take ownership of issues until resolution or handoff is complete.

What You’ll Bring

Required

2+ years of experience in IT operations, network operations, or a similar technical support role.

Experience monitoring systems, investigating alerts, and managing incidents through resolution.

Foundational understanding of network topologies and the OSI model.

Ability to troubleshoot issues across multiple infrastructure domains.

Experience using ticketing and monitoring tools.

Clear written and verbal communication skills.

Ability to work rotating shifts in a 24/7 operations environment.

Preferred

Experience in data center, NOC, SOC, or other mission-critical environments.

Familiarity with electrical and mechanical systems such as UPS, generators, switchgear, PDUs, and cooling systems.

Experience with terminal access and monitoring tools such as SSH, PuTTY, Syslog, or Nagios.

CompTIA A+, Network+, Security+, or comparable certifications.

Willingness to obtain OSHA 10 certification within six months.

Working Conditions and Requirements

On-site work in secure, monitored operations centers.

Extended periods of monitoring screens and responding to alerts.

High attention to detail in time-sensitive situations.

Willingness to follow strict security, safety, and documentation requirements.

Why Switch?

• Industry Leading Designs — Work with the most advanced data center technology on the planet and be a part of emerging technology development.


• Flexibility & Remote Opportunities — Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.


• Career Stability & Growth — In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.


• Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.