Network Infrastructure Technician I

Switch; Austin (TX); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Flexible work options

Generous benefits

Career growth

Job summary

Switch is seeking a Network Infrastructure Technician I to support the daily operation and reliability of data center network infrastructure. You will install, test, and troubleshoot structured cabling, and work with switches, PDUs, and related equipment in a secure data center environment.

Ideal candidates have 1–2 years in telecom or data center operations, basic fiber/copper cabling knowledge, and comfort with 24/7 shifts. OSHA-10 training and relevant certifications are a plus.

Qualifications

• 1–2 years in telecom, data center ops or IT support.
• Knowledge of CAT 3–6 copper/fiber cabling.
• Basic understanding of ANSI/TIA/EIA cabling standards.
• Troubleshoot layer 1 connectivity and basic hardware issues.
• Experience using ticketing systems to track work.
• Willingness to work scheduled shifts in a 24/7 environment.

Responsibilities

• Install, terminate, label, and maintain copper, fiber, and coax cabling.
• Build and modify cable support systems (ladder rack, tray, J-hooks).
• Install/replace field-replaceable units (drives, memory, optics, power).
• Perform basic hardware setup and terminal access.
• Test cabling and document results.
• Create and maintain design layout records.
• Respond to alerts, escalate when needed, document actions in tickets.
• Escort vendors on-site customer activities as required.

Skills

1-2 years experience

Cable & fiber knowledge

Ticketing systems

Safety procedures

Education

CompTIA A+/Network+ or Security+

Tools

PuTTY/SSH

Terminal access tools

Job description

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Network Infrastructure Technician I

This role supports the daily operation and reliability of Switch data center network infrastructure. You handle hands‑on installation, testing, and troubleshooting of structured cabling and related hardware, following defined procedures and safety standards. Your work helps keep customer and internal network environments stable, documented, and ready for use.

What You’ll Do

Install, terminate, label, and maintain copper, fiber, and coax cabling, including patch panels and cable management.

Build and modify cable support systems such as ladder rack, tray, J‑hooks, and related hardware.

Install and replace field‑replaceable units such as drives, memory, optics, and power components.

Perform basic hardware setup and access using terminal tools.

Test cabling using standard tools and document results.

Create and maintain design layout records for completed work.

Respond to routine alerts and issues, follow escalation procedures when needed, and document all actions in ticketing systems.

Escort vendors and support on‑site customer activities as required.

What We’re Looking For

You follow procedures closely and understand why consistency matters in a mission‑critical environment.

You communicate clearly and directly with teammates, customers, and vendors.

You manage your tasks, document your work, and close the loop without being reminded.

You ask for guidance when needed and escalation issues using sound judgment.

You contribute to a dependable team culture by showing up prepared and accountable.

What You’ll Bring

Required

1–2 years of experience in telecom, data center operations, or IT support.

Working knowledge of CAT 3, CAT 5, and CAT 6 cabling, plus single‑mode and multi‑mode fiber.

Basic understanding of ANSI and TIA/EIA cabling standards.

Ability to troubleshoot layer 1 connectivity and basic hardware issues.

Experience using ticketing systems to track and document work.

Comfort working scheduled shifts in a 24/7 operating environment.

Preferred

CompTIA A+, Network+, or Security+ certification.

Experience with terminal access tools such as PuTTY, SSH, or similar.

Familiarity with data center hardware such as switches, routers, PDUs, and related equipment.

Working Conditions and Requirements

On‑site work in secure data center environments.

Ability to safely lift up to 70 pounds and use lifting devices for heavier equipment.

Comfort working on ladders, at heights, and in confined spaces.

Ability to work in areas with higher or lower temperatures than a typical office.

Willingness to complete required safety training, including OSHA 10 and site‑specific certifications.

Why Switch?

• A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment.
• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

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Safe Hiring Notice
Legitimate Switch recruiting emails come from switch.com. Current opportunities are posted on https://switch.com/careers and the official Switch LinkedIn Company page https://www.linkedin.com/company/switch-data-centers/ . Switch will never ask you to pay fees, purchase equipment, send money, cash a check, or transfer funds as part of recruiting. Personal information is collected only through approved Switch systems.

Equal Employment Opportunity
Switch is an Equal Opportunity Employer. We provide employment opportunities without discrimination or harassment based on any characteristic protected by applicable federal, state, or local law.

Accommodations
Switch provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you need an accommodation, contact [e-mail] .

Switch also considers qualified applicants with criminal histories in accordance with applicable law.

Recruitment Agencies
Switch does not accept unsolicited resumes or candidate submissions from agencies without a current written agreement. Switch is not responsible for fees related to unsolicited submissions.