CORE Support Specialist I

Switch; Las Vegas (NV); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Generous benefits package

Remote opportunities

Job summary

Switch is seeking a CORE Support Specialist I to provide front-line operational support for services in the CORE ecosystem. You will act as the primary contact for incidents and service requests, coordinating with carriers and internal teams to restore service and communicate clearly to customers.

The role supports 24/7 operations, follows established procedures, and emphasizes accurate execution and timely updates. Night/weekend rotations are required as part of the schedule.

Qualifications

• 2+ years in telecom or IT support.
• Foundational network concepts and OSI model.
• Experience troubleshooting connectivity.
• Familiar with data center cabling standards.
• Able to manage multiple incidents and priorities.

Responsibilities

• Serve as the primary point of contact for CORE-related service requests and incident investigations.
• Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
• Assess and communicate operational impact to customers during incidents.
• Create, update, and manage service request and incident tickets.
• Coordinate and participate in service activation calls with customers and carriers.
• Follow established escalation and notification procedures using sound judgment.
• Provide timely, accurate customer-facing updates throughout incident resolution.
• Document incidents clearly, including actions taken, timelines, and outcomes.
• Contribute feedback to improve CORE support tools, processes, and procedures.

Skills

2+ years exp

Networking basics

Troubleshooting

Data center

Ticketing tools

SSH

MS Office

Certs preferred

Education

Related technical education

Tools

Ticketing system

Monitoring tools

SSH

PuTTY

Job description

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: CORE Support Specialist I

This role provides front-line operational support for services delivered through Switch’s Combined Ordering Retail Ecosystem (CORE). You act as the primary point of contact for customer incidents and service requests, coordinating with carriers and internal teams to restore service. The role follows defined procedures, supports 24/7 operations, and focuses on accurate execution and customer communication.

What You’ll Do

• Serve as the primary point of contact for CORE-related service requests and incident investigations.
• Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
• Assess and communicate operational impact to customers during incidents.
• Create, update, and manage service request and incident tickets.
• Coordinate and participate in service activation calls with customers and carriers.
• Follow established escalation and notification procedures using sound judgment.
• Provide timely, accurate customer-facing updates throughout incident resolution.
• Document incidents clearly, including actions taken, timelines, and outcomes.
• Contribute feedback to improve CORE support tools, processes, and procedures.

What We’re Looking For

• Reliable execution of tasks in a time-sensitive support environment.
• Clear, professional communication with customers, carriers, and internal teams.
• Ability to manage multiple incidents and priorities simultaneously.
• Calm, solution-focused approach during service-impacting events.
• Willingness to work scheduled shifts, including nights, weekends, and rotations.

What You’ll Bring

• 2 or more years of experience in telecommunications, IT support, or a related technical role, or equivalent education and training.
• Foundational understanding of network concepts, topologies, and the OSI model.
• Experience troubleshooting network connectivity and following critical-path resolution steps.
• Familiarity with data center infrastructure and cabling standards.
• Experience using ticketing systems and monitoring tools.
• Comfort using terminal access tools such as SSH, PuTTY, or similar.
• Working knowledge of Microsoft Office applications.
• Network+ , CCENT, A+, or Security+ certifications are preferred, not required.

Why Switch?

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

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Safe Hiring Notice
Legitimate Switch recruiting emails come from switch.com. Current opportunities are posted on https://switch.com/careers and the official Switch LinkedIn Company page https://www.linkedin.com/company/switch-data-centers/ . Switch will never ask you to pay fees, purchase equipment, send money, cash a check, or transfer funds as part of recruiting. Personal information is collected only through approved Switch systems.

Equal Employment Opportunity
Switch is an Equal Opportunity Employer. We provide employment opportunities without discrimination or harassment based on any characteristic protected by applicable federal, state, or local law.

Accommodations
Switch provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you need an accommodation, contact [e-mail] .

Switch also considers qualified applicants with criminal histories in accordance with applicable law.

Recruitment Agencies
Switch does not accept unsolicited resumes or candidate submissions from agencies without a current written agreement. Switch is not responsible for fees related to unsolicited submissions.