Mission Control Leader - 24/7 Operations & Growth

Lever, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation & equity

Health, Vision & Dental

Unlimited vacation

Flexible hours & WFH support

Catered meals & snacks

Team building & events

Company growth & evolution

Job summary

Waabi, a leader in Physical AI, seeks a Mission Control Manager to own operations end to end for both supervised R&D testing and driverless launches. You will build and lead a team, manage KPIs, and drive continuous improvement across dispatch, vehicle operations, and training.

You will set standards for emergency response, validate operating models, and coordinate with cross-functional stakeholders while representing Waabi to customers and regulators. This onsite role is based in Lancaster, TX.

Qualifications

• 6+ years of people leadership in operations.
• Experience running a 24/7 shift-based control center or dispatch floor.
• Proven ability to scale teams and operating models from early stage.
• Calm judgment under pressure with strong cross-functional communication.
• Habit of turning incidents into improved processes and SOPs.
• Comfortable in a technical environment; deep AV/engineering expertise not required.
• Logistics/trucking/AV operations background is a plus.

Responsibilities

• End-to-end ownership of Mission Control operations across both supervised R&D testing and driverless operations.
• Build, lead, and coach the team (Remote Assist Specialists, Mission Control Specialists): hiring, staffing, scheduling, training, performance management and career development.
• Own the team's KPIs: mission completion rate, intervention rate, remote resolution rate, MTTR, operator-to-truck ratio, fleet uptime.
• Lead the continuous-improvement loop: convert road events into updated SOPs, debriefs, and handoffs.
• Serve as the escalation point for issues that outgrow the floor (engineering, legal, safety, leadership).
• Set standards for emergency response and redundancy procedures.
• Validate and pressure-test the Mission Control operating model during supervised operations.
• Own 24/7 coverage planning as the operation scales.
• Collaborate across Dispatch, Vehicle Operations, Test Operations, Fleet Readiness, Training, Autonomy, and Commercial.
• Represent Waabi to customers, regulators, and visitors touring Mission Control.

Skills

People leadership

Control-center experience

Scaling experience

Calm under pressure

Continuous-improvement

Technical comfort

Plus: relevant background

Job description

Waabi, a leader in Physical AI, seeks a Mission Control Manager to own operations end to end for both supervised R&D testing and driverless launches. You will build and lead a team, manage KPIs, and drive continuous improvement across dispatch, vehicle operations, and training.

You will set standards for emergency response, validate operating models, and coordinate with cross-functional stakeholders while representing Waabi to customers and regulators. This onsite role is based in Lancaster, TX.