Mission Control Associate

Lumicity; Las Vegas (NV); On-site; USD 45,000 - 70,000; Full time

Job summary

Lumicity is seeking an on-site Operations Monitor in Las Vegas to oversee an autonomous vehicle fleet from a centralized operations center. You will monitor real-time vehicle and service operations and perform pre-shift checks to ensure safety and reliability.

You will respond to incidents and service disruptions, dispatch field support, coordinate with internal teams, and document escalation tickets. The role requires strong communication, problem-solving, attention to detail, and the ability

Qualifications

• Strong communication, problem-solving, and attention-to-detail skills.
• Ability to remain calm and make sound decisions in time-sensitive situations.
• Ability to successfully complete a background check and drug screening.

Responsibilities

• Monitor vehicle and service operations in real time.
• Complete pre-shift checks and troubleshoot basic operational issues.
• Respond to incidents, service disruptions, and unexpected situations.
• Coordinate with internal teams to resolve issues and maintain service continuity.
• Create, document, and escalation support tickets as needed.
• Dispatch field support when vehicles require assistance.
• Monitor traffic, road conditions, construction, and local events that may impact service.
• Implement temporary service restrictions or operational changes when necessary.
• Maintain clear communication, sound judgment, and composure in a fast-paced environment.

Skills

Communication

Problem-solving

Attention to detail

Calm under pressure

Job description

Monitor and support an autonomous vehicle fleet from a centralized operations center, helping ensure safe, reliable, and efficient day-to-day service.

Responsibilities:

• Monitor vehicle and service operations in real time.
• Complete pre-shift checks and troubleshoot basic operational issues.
• Respond to incidents, service disruptions, and unexpected situations.
• Coordinate with internal teams to resolve issues and maintain service continuity.
• Create, document, and escalation support tickets as needed.
• Dispatch field support when vehicles require assistance.
• Monitor traffic, road conditions, construction, and local events that may impact service.
• Implement temporary service restrictions or operational changes when necessary.
• Maintain clear communication, sound judgment, and composure in a fast-paced environment.

Qualifications:

• Valid in-state driver’s license.
• Ability to work full-time, on-site in Las Vegas.
• Strong communication, problem-solving, and attention-to-detail skills.
• Ability to remain calm and make sound decisions in time-sensitive situations.
• Ability to successfully complete a background check and drug screening.