Mission-Centric Cloud Solutions Manager

Amazon Web Services (AWS); Arlington (VA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. in Arlington, VA seeks a Customer Solutions Manager to lead DoW workload development and transformation, coordinating with Account Managers, Solutions Architects, and professional engineers to move workloads to AWS.

The role requires 5+ years of program leadership, customer-facing experience, and a Top Secret clearance; travel up to 25%. The team emphasizes collaboration, continuous improvement, and delivering reliable, maintainable cloud solutions for government

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Current, active US Government Security Clearance of Top Secret or above

Responsibilities

• Meet regularly with DoW mission owners and mission workload development teams to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
• Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
• Work with mission owners and workload development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.
• Track and report workload transformation and capacity planning metrics to mission owners and internal stakeholders to ensure capacity and professional resources are provided ahead of demand.
• Meet regularly with enterprise account managers to update status and manage transfer of new opportunities from prospect to workload in progress.
• Participate in and support enterprise account manager customer engagements focused on moving from first-call to active customer engagement.
• Ability to achieve the AWS Solutions Architect - Associate certification within 6 months.
• Up to 25% travel required.

Skills

Program leadership

Customer-facing experience

Cross-functional collaboration

Leadership of large-scale programs

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Job description

Amazon Web Services, Inc. in Arlington, VA seeks a Customer Solutions Manager to lead DoW workload development and transformation, coordinating with Account Managers, Solutions Architects, and professional engineers to move workloads to AWS.

The role requires 5+ years of program leadership, customer-facing experience, and a Top Secret clearance; travel up to 25%. The team emphasizes collaboration, continuous improvement, and delivering reliable, maintainable cloud solutions for government