MIS SPECIALIST

The GEO Group, Inc.; Winton (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Tuition Reimbursement

Vision Insurance

Life Insurance

401(k) Matching

Employee Training

Flexible Spending Account

Job summary

The GEO Group, Inc. is seeking an MIS Specialist to provide para-management and technical support for the MIS division.

You will assist facility staff with computer operations, telecommunication, and network administration, ensuring smooth daily functions and timely reporting. You will also help maintain security, perform backups, and produce accurate reports using Crystal Reports on the GEOnet system, while collaborating with training to roll out system changes.

Qualifications

• Bachelor's degree in CS or related field with ≥5 years in an IT/related role.
• Experience leading teams or supervising staff.
• Ability to identify and solve computer problems and work independently.

Responsibilities

• Ensure smooth day-to-day functions of the MIS service area.
• Ensure staff coverage, call levels and contractual compliance.
• First and second line support for end-user questions and issues.
• Provide hardware/software fault finding and problem solving.
• Maintain security administration and local domain logins.
• Create and maintain reports using Crystal Reports on GEOnet.
• Travel to other facilities as needed.

Skills

Supervisory experience

Troubleshooting

Independent worker

Vendor coordination

Education

Bachelor’s degree in Computer Science or related field

Tools

Crystal Reports

GEOnet system

IT infrastructure basics

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work For GEO

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary

The MIS Specialist provides para-management and technical expertise to the MIS division and secondary line support to facility users. In addition, this position supports, advises, and maintains, various computer operations throughout a facility, including technical support, telecommunication, computer operations, and network administration.

Primary Duties And Responsibilities

• The MIS Specialist is responsible for ensuring the smooth day-to-day functions of MIS Service area.
• The MIS Specialist is responsible for ensuring staff coverage, call levels and contractual compliance.
• The MIS Specialist is the second level of end-user problems or questions.
• Carries out first line support for all aspects of a facility’s IT infrastructure in person, on the phone and via remote connection.
• The MIS Specialist carries out fault finding and problem solving on software and hardware issues and passes on more the most complex faults and requests for regional support.
• Provides technical support to ensure that personal computers and servers (hardware and software) are performing properly. Coordinates with the Corporate and/or regional staff on an as needed basis or with other duties as assigned.
• The MIS Specialist tracks technology inventory.
• Performs necessary research on specifications and orders hardware and software inventory required to be fully functional and in compliance with corporate standards.
• The MIS Specialist may monitor the facility computer operation’s budget in conjunction with Regional I.T. staff.
• Maintains security administration of systems and assigns local domain log-in profile and passwords for staff as necessary; ensures that users have access to appropriate applications and files that will allow them to perform their assigned duties.
• The MIS Specialist creates, maintains, modifies, and produces accurate and timely reports using Crystal Reports on GEOnet system.
• Collaborates with the training department to develop and implement system training on a regular basis to all appropriate staff personnel.
• The MIS Specialist maintains daily backups on LAN and restores when required.
• Maintains security, operation, and maintenance of the system.
• The MIS Specialist ensures strict adherence to software licensing rules and maintains careful records.
• Generates reports and summaries requiring technical expertise on utilization, projected needs and other areas as requested by management.
• The MIS Specialist travels to other facilities not limited to the staff’s home region as needed.
• General knowledge of telephone systems.
• The MIS Specialist performs other duties as assigned.

Qualifications

Minimum Requirements

• Bachelor’s degree in computer science or related field with a minimum of five (5) years of work experience in a related role with experience in hardware and software operations. Educational and progressive work experience may be substituted for a bachelor’s degree at management’s discretion.
• Demonstrated lead worker or supervisory experience.
• Ability to identify and solve computer problems and act independently with a wide variety of employees and vendors required.
• Good troubleshooting skills and the ability to understand and resolve technical problems independently.

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