Miramar Club - Server Assistant

Rosewood Hotel Group; United States; On-site; USD 19,000 - 27,000; Full time

Job summary

Rosewood Miramar Beach, a Rosewood Hotel, is seeking an exceptional Server Assistant to support guest dining experiences in our luxury restaurant. You will retrieve and serve beverages and food, handle payments, and assist in maintaining a pristine dining area.

Requirements include a High School Diploma, Food Handler Certification, and Responsible Beverage Service Certification with ABC Server ID, plus a minimum of two years in restaurant service.

Qualifications

• HS Diploma or equivalent required.
• Must have Food Handler Certification.
• Must have Responsible Beverage Service Certification and ABC Server ID.
• Must be 21+ to pour alcoholic beverages.
• Minimum 2 years of restaurant service experience.

Responsibilities

• Serve beverages and food to guests according to hotel standards.
• Maintain knowledge of menu, wine, and service procedures.
• Ensure compliance with liquor regulations and VIP knowledge.
• Complete opening side duties and setup tasks as assigned.

Skills

Attention to detail

Speed and accuracy

Prioritization

Organizational skills

Calm under pressure

Guest service

Teamwork

Independent worker

Education

High School Diploma

Food Handler Certification

Responsible Beverage Service Certification

ABC Server ID

Tools

POS systems

Job description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Server Assistant. The Server Assistant is responsible for the overall guest dining experience within the restaurant outlet to include but not limited to retrieving and serving alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Preparing specific food items, table side. Collecting payments. Assisting in the maintenance of the restaurant area and equipment.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of VIPs as determined by Hotel & Residents.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain complete knowledge of P.O.S. and manual systems.
• Complete opening side duties as assigned:
• Check quality and amount of all restaurant stock and supplies using checklist.
• Fold napkins.
• Requisition all necessary supplies and transport from storeroom to restaurant.
• Set tables according to service standards
• Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Prepare some cold food items (including cereals, fruits parfaits, nuts)
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• All other duties as required.

Confidentiality:

While working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

General Skills:

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:

• Knowledge Ability to perform job functions with attention to detail, speed and accuracy; ability to prioritize, organize and follow through; ability to be a clear thinker, remain calm and resolve problems using good judgment; ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders.
• Ability to maintain good coordination; ability to transport cases of received goods to the workstation; ability to work an 8-12 hour shift in hot, noisy and sometimes close conditions.
• Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met.
• Ability to differentiate dates; ability to operate, clean and maintain all equipment required in job functions.
• Ability to comprehend and follow recipes; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.

Language:

Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:

• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Kitchen Environment- constantly exposed to heat, high cold, slippery surfaces and appliances such as stove, oven, dishwasher, cooking top, as well as cleaning tools.

Qualifications:

• High School Diploma or an equivalent combination of education and work-related experience.
• Must have a current and valid Food Handler Certification.
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
• Minimum 21 years of age to pour alcoholic beverages.

Experience:

• Minimum two years’ experience in restaurant service.
• Hotel operational exposure (i.e. F&B) preferred.
• Experience with a luxury or ultra-luxury property or brand preferred.

The pay scale for this position is $16.90/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.