Miller Manor Support Coordinator

Avalon Housing; Ann Arbor (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Avalon Housing in Ann Arbor, MI, seeks a Miller Manor Support Coordinator (Case Manager) to perform outreach, assessments, care coordination, and housing-support services in a 24/7 staffed setting. You will work with tenants facing health, behavioral, and housing challenges to promote stability and independence.

The role emphasizes a Housing First approach, collaboration with property managers, and connecting tenants to job opportunities, services, and supports.

Qualifications

• Bachelor's or Master's in a social/behavioral science or relevant field; or three years of relevant experience.
• Experience working with homeless populations, mental illness, chronic health, and/or addiction disorders.
• Ability to engage diverse populations in a non-judgmental way and respond to crises.
• Flexibility to work occasional evenings and weekends; strong teamwork.

Responsibilities

• Provide ongoing outreach and creative engagement to tenants.
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals.
• Coordinate eviction prevention efforts and housing permanency plans with property management.
• Assist tenants with basic life skills, budgeting, and responsibility for their apartments.
• Link tenants to employment opportunities and skill development.
• Provide access to medical, mental health, substance use, and psychosocial supports.
• Assist with conflict resolution among tenants and neighbors.
• Provide crisis intervention as needed and document activities per program requirements.

Skills

Crisis intervention

Strong communication

Diversity & inclusion

Flexibility

Teamwork

Boundaries with clients

Organizational skills

Problem solving

Engage hard-to-engage individuals

Positive attitude & commitment

Education

Bachelor's or Master's degree in social/behavioral science or relevant field

Three years of relevant experience

Job description

Miller Manor Support Coordinator (Case Manager)

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

The Miller Manor Services Team provides outreach, intensive case management, care coordination, community building, and housing support services to households in a single site 24/7 staffed supportive housing setting. The individuals served by this position face many challenges including multi morbid conditions, mental illness, substance abuse disorders, and/or chronic medical conditions alongside a history of chronic homelessness. The Miller Manor Services Team provides 24/7 support services to tenants living at Miller Manor, a 106 unit single site housing development owned and operated by the Ann Arbor Housing Commission.

Utilizing a "Housing First" approach, the Miller Manor Services Team works closely with the Ann Arbor Housing Commission property managers to help tenants achieve housing stability and move beyond homelessness. Services staff also collaborates with community partners to ensure the coordinated delivery of a broad range of services that meet the mental, physical, psycho social and housing needs of the individuals either through direct service or linkage to appropriate resources.

Job Responsibilities:

• Provide ongoing, active outreach and creative engagement to tenants
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
• Assist tenants in developing basic life skills including tenant rights and responsibilities and maintaining an apartment
• Provide budgeting/financial literacy support
• Negotiate and advocate with external community resources
• Link tenants to employment opportunities and skill development opportunities
• Assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports
• Assist tenants with conflict resolution among tenants and neighbors
• Provide crisis intervention as needed
• Work to build community and peer support among tenants including participation in community programming activities
• Meet documentation requirements as dictated by program need

Supplemental Job Duties:

• Work with clients in their homes, in community centers, and in the larger community
• Attend staff meetings, retreats and professional training sessions
• Participate in on-call rotation and occasional evening and weekend work as necessary
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistance

Required Qualifications

• Bachelor's or Master's degree in a social or behavioral science or relevant field or three years of relevant experience
• Experience working with similar populations, including people who are homeless, people with mental illness, chronic health, and/or addiction disorders

Desired Skills and Abilities

• Ability to effectively work with diverse populations in a non-judgmental way
• Capacity to respond to crisis situations
• Strong communication skills – both verbal and written
• Strong problem-solving skills
• Ability to give and receive constructive feedback
• Ability to recognize appropriate boundaries with clients
• Proven flexibility and creativity
• Ability to work as part of a team
• Must possess a highly positive and enthusiastic attitude and a strong commitment toward helping those in need
• Strong organizational skills
• Capacity to respond to crisis situations
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, subscribe to a philosophy of tolerance and have the ability to engage with individuals in their current stage of change with acceptance
• Ability to communicate and work effectively with staff from various backgrounds
• Ability to work flexible hours as required by programs and staffing needs including occasional evenings and weekends
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to work well with multicultural communities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and operate computer hardware systems.

A valid driver's license and reliable transportation are required.

Job Title: Support Coordinator (Miller Manor)

Reports to: Residential Team Leader

Location: This position and office is based in Ann Arbor, MI.

Status: Full-time, 40 hours a week

Schedule: 9 am-5 pm, M-F (rotating on-call, averaging 1-2 times per month, is required). Occasional weekends and evenings may be required.

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position

Avalon Housing is an Equal Opportunity Employer

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.