Milieu Supervisor

Nexus Family Healing; Minnesota; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Four weeks PTO

Health insurance options

Life insurance (no-cost)

Disability insurance

401k match

Talkspace Therapy Benefit

Hinge Health Benefit

Carrot Fertility Benefit

Tuition assistance

Job summary

Nexus Family Healing in Minnesota is seeking a Milieu Supervisor to provide trauma-informed milieu leadership and mentorship across daily operations of the program. You will organize schedules, safety, and treatment planning while guiding a team of youth care professionals.

The role emphasizes mentoring, staff coaching, and collaboration to implement individualized responses and interventions that create a calm, therapeutic environment for youth and families.

Qualifications

• High School diploma or equivalent.
• Minimum of two years of experience in a related industry.
• Minimum of one year supervisory experience.
• Valid driver’s license; must meet state driving requirements.
• Must pass DHS criminal background check.
• All client-facing staff must complete the Handle With Care exam and training.

Responsibilities

• Prepares staff work schedules to ensure adequate staff and client ratios.
• Plans trauma-informed daily treatment services and family time schedules.
• Ensures staff interact in a calm, therapeutic, trauma-informed manner.
• Mentors assigned staff and ensures documentation is timely.
• Coordinates shift-related client and staff documentation and notifications.
• Participates in developing and implementing client treatment plans.
• Monitors delivery of services and ensures family involvement.
• Tracks youths’ daily needs and documents actions for program management.
• Leads Youth Care Professionals in check-ins and advocacy.
• Assists in applicant reviews and staff interviews.
• Provides on-the-job coaching and training for trauma-informed youth interactions.
• Provides floor coverage during absences and emergencies.
• Ensures timecards are accurately maintained and approved.
• Conducts performance evaluations with development components.

Skills

Supervisory experience

Trauma-informed care

Staff coaching

Education

High School diploma or equivalent

Associate or bachelor’s degree in social work, psychology, or related field preferred

Job description

Description

Schedule and Pay

• Full Time, onsite opportunity
• Monday-Friday typically; some nights or weekends if needed
• Starting Salary Range: $55,000 - $60,000 a year!

Nexus’ Comprehensive Benefits Include

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW Carrot Fertility Benefit
• Tuition assistance and training opportunities
• And much more!

Position Summary

The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.

Primary Responsibilities

• Prepares assigned staff work schedules in a timely and proactive manner to ensure adequate staff and client ratios, maximization of the treatment processes, and emotional and physical safety of the clients.
• Assists in the planning and scheduling of trauma-informed daily treatment services such as ensuring transportation needs are met, scheduling of family time and contact, special events, functions, and approved program trips.
• Ensures that staff are performing their assigned duties and interacting with clients in a calm, therapeutic, and trauma-informed manner while reinforcing program and client related decisions.
• Contributes to the development of guidance plans and ensures adherence to guidance plans and provides mentoring and support to the assigned direct and indirect team members.
• Coordinates and ensures that all shift related client and staff documentation is completed in a timely manner using the proper format and ensures all proper notifications are made to leadership, referral agents, and client’s families.
• Participates as a multi-disciplinary team member in developing and implementing client treatment plans and interventions.
• Monitors the delivery of treatment services to clients for proper follow-through within the program and to ensure family inclusion and communication.
• Tracks the daily needs of youth related to clothing, dietary needs, court/treatment plan/referral source meetings, family time and contact and ensures plans are in place to meet such needs in a safe and timely manner to include all necessary documentation related to such activities is provided for the effectively management of said activities.
• Leads the assignment of Youth Care Professionals as youths’ “primary” staff in working with youth to conduct youth check-ins, youth advocacy, and communicating the youth needs to the staff team.
• Assists in the review of new applicants and participates in the interview and selection of staff/team members, ensuring they have the ability to work effectively with families and are able to utilize strengths-based, traumainformed practices.
• Ensures that new youth care professionals are mentored properly and completes all required shadowing responsibilities.
• Provides direct floor coverage during staff absences, emergencies and for on-call coverage, as needed, according to program guidelines.
• Provides on the job coaching, training, and mentoring to staff and leads them in the implementation of individualized responses and interventions, and trauma-informed youth interactions, for a calm, positive and therapeutic environment.
• Ensures staff timecards are accurately maintained and approved in a timely manner.
• Provides direct supervision of assigned staff and provide performance management for staff on an ongoing basis. Conduct formal and informal performance evaluations that are timely, constructive, strength-based, and include a development component.

Requirements

Required Education and Licensure

• High School diploma or equivalent.
• Minimum of two (2) years of experience working in a related industry.
• Minimum of one (1) year supervisory experience required.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements
• Must successfully pass a DHS criminal background check
• All client facing employees must successfully participate and complete the Handle With Care behavior intervention method exam and training

Preferred Education and Experience

• Associate or bachelor’s degree in social work, psychology, or a clinically related field preferred.
• Minimum of one (1) year of experience working with clients and families preferred.

ICARE Values & Behavioral Competencies

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Commitment to Diversity, Equity, & Inclusion

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Physical Demands

• Required to assist staff in proper restraining of clients.
• Must be able to lift up to 50 pounds unassisted and up to 100+ pounds with assistance.
• Must be able to stand and walk for extended periods of time (2-4 hours).
• Must be able to walk, sit, stand, twist, bend, and stretch in a manner conducive to the execution of daily activities within the residential program.
• This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers, and smartphones.

When you work at Nexus, you have the opportunity to change lives including your own!