Milieu Supervisor

Nexus Family Healing; Fargo (ND); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Four weeks PTO in first year

Health insurance options

No-cost life insurance

Disability insurance

401k match

Talkspace Therapy Benefit

Hinge Health Benefit

Carrot Fertility Benefit

Tuition assistance and training

Advancement pathways

Job summary

Nexus Family Healing in Fargo, ND seeks a Milieu Supervisor to lead trauma-informed milieu operations and mentor staff within the treatment program.

Responsibilities include scheduling, supervision, coaching, intake oversight, and ensuring a calm, therapeutic environment for youth and families. The role requires strong leadership, planning, and adherence to evidence-based guidance plans.

The position is full-time, onsite at Luther Hall, offering competitive compensation and comprehensive benefits.

Qualifications

• Must have 1+ year of team lead/supervisory experience
• Experience with trauma-exposed youth preferred
• Ability to build diverse relationships and adapt to cultural needs
• Must be 21 years or older and able to pass background screening

Responsibilities

• Prepares staff schedules to ensure adequate staff and client ratios
• Ensures staff perform duties in a calm, therapeutic, trauma-informed manner
• Mentors staff and provides on-the-job coaching
• Coordinates shift coverage and client/staff documentation
• Ensures new admissions enter a safe environment
• Participates in staff interviews and hiring
• Maintains confidentiality of clients and families
• Ensures policy compliance and ongoing training

Skills

Team leadership

Trauma-informed care

Staff coaching

Planning & scheduling

Education

High School Diploma

Associates Degree

Bachelor’s Degree in social services/related field

Job description

Description

We are excited to be hiring a

Job Type

Full-time

Description

We are excited to be hiring a Milieu Supervisor at our Nexus Family Healing campus located in Fargo, ND! The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Schedule, Location & Pay

• Full time, 40 hours per week
• $52,000 - 55,000 per year salary, exempt
• Onsite at our Luther Hall location in Fargo, ND

Nexus’ Comprehensive Benefits Include

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Responsibilities

• Prepares assigned staff work schedules to ensure adequate staff and client ratios
• Ensures that staff are performing their assigned duties and interacting with clients in a calm, therapeutic, and trauma-informed manner
• Ensures staff time cards are accurately maintained and approved
• Assists in the planning and scheduling of trauma-informed daily treatment services such as ensuring transportation needs are met; scheduling of family time and contact, special events, functions, and approved program trips
• Contributes to the development of and adherence to guidance plans
• Provides on the job coaching, training, and mentoring to staff
• Coordinates and ensures that all shift-related client and staff documentation is completed
• Identifies potential problems or risk factors on the program and generates alternative solutions
• Ensures that new admissions are entering into a safe and welcoming environment
• Assists in the review of new applicants and participates in the interview and selection of staff/team members
• Ensures that new Youth Care Professionals are mentored properly
• Provides direct supervision of assigned staff and provide performance management for staff on an ongoing basis
• Ensures confidentiality regarding client's and family’s issues, background, and treatment
• Conducts regular inspections of program areas
• Provides direct floor coverage during staff absences, emergencies and for on-call coverage
• Remains current on all company policies, assigned training, and/or certification requirements
• Recognize and value cultural differences in all aspects of work and service delivery

Required Education And Experience

• High School Diploma and 2 years minimum Nexus experience working in a treatment/counseling capacity for youth (e.g. residential, foster care/adoption, CTSS, group home/TLP, day treatment, or related adolescent counseling programs) OR 4 years external experience working with youth in a residential treatment facility; OR
• Associates Degree and 2 years minimum experience (external and/or internal experience) working with youth in a residential treatment facility; OR
• Bachelor’s Degree, preferably in a social work, psychology or clinically related field in social services, & minimum of 1 year (external and/or internal) of related experience with youth in a residential treatment facility
• Minimum of one year of team lead and/or supervisory experience is required
• Experience working with families and trauma-exposed children or adolescents is strongly preferred
• Must be at least 21 years of age.
• Valid driver’s license required. Must meet state regulating agency and company driving requirements.
• Ability to pass all necessary background screening requirements per DHS rules and regulations
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.

Physical Demands

The job requires extended periods of standing and walking. Must be able to lift up to 50 pounds unassisted and up to 100+ pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Commitment to Diversity, Equity, & Inclusion

At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer.

ICARE Values & Behavioral Competencies

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

When you work at Nexus, you have the opportunity to change lives — including your own!