Milieu Supervisor

Nexus-Family-Healing; Austin (MN); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

PTO

Health insurance

Life insurance

Disability insurance

401k match

Therapy benefits

Fertility benefits

Tuition assistance

Advancement opportunities

Job summary

Nexus Family Healing – Austin Campus is seeking a Milieu Supervisor to provide trauma-informed milieu leadership and mentorship in our residential program, coordinating daily operations and staff.

The role requires at least 1 year of supervisory experience, 2 years in a related field, and a valid driver’s license; starting salary is $51,000–$55,000 with full benefits and flexible scheduling.

Qualifications

• High School diploma or equivalent.
• Minimum of 2 years of experience in a related industry.
• Minimum of 1 year supervisory experience.
• Valid driver’s license and ability to pass DHS background check.

Responsibilities

• Prepares staff work schedules to ensure adequate ratios and safety.
• Plans trauma-informed daily treatment services and events.
• Ensures staff interact in a calm, therapeutic, trauma-informed manner.
• Mentors assigned team members and supports guidance plans.

Skills

Leadership

Trauma-informed care

Communication

Staff supervision

Education

High School diploma or equivalent

Associate or bachelor’s in social work/psychology

Job description

Nexus Family Healing - Austin Campus is looking to add a Milieu Supervisor to join our residential program.

Nexus Family Healing is a national nonprofit network of mental health agencies with over 50 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion.

As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Location:

• 1111 28th St NE, Austin, MN 55912

Pay/Schedule:

• Starting Salary: $51,000 - $55,000
• Full-time; Work schedules and hours are variable and expected to meet the needs of the business to include days, evenings, and weekends.

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary

Our Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.

Primary responsibilities:

Strength Based Trauma Informed Treatment Program

• Prepares assigned staff work schedules in a timely and proactive manner to ensure adequate staff and client ratios, maximization of the treatment processes, and emotional and physical safety of the clients.
• Assists in the planning and scheduling of trauma-informed daily treatment services such as ensuring transportation needs are met, scheduling of family time and contact, special events, functions, and approved program trips.
• Ensures that staff are performing their assigned duties and interacting with clients in a calm, therapeutic, and trauma-informed manner while reinforcing program and client related decisions.
• Contributes to the development of guidance plans and ensures adherence to guidance plans and provides mentoring and support to the assigned direct and indirect team members.

Program Documentation & Treatment Planning

• Coordinates and ensures that all shift related client and staff documentation is completed in a timely manner using the proper format and ensures all proper notifications are made to leadership, referral agents, and client’s families.
• Assists in the development and establishment of program procedures and systems that contribute to efficient, safe, and effective delivery of treatment services to clients and their families.
• Initiates, identifies, and analyzes potential or current problems or risk factors on the program and generates alternative solutions and sound decisions, and assists in evaluating long-term changes that support the therapeutic treatment process.
• Participates as a multi-disciplinary team member in developing and implementing client treatment plans and interventions.

Admissions & Service Delivery

• Ensures that new admissions are entering into a safe and welcoming environment and all admission milieu needs of the youth and family are met.
• Monitors the delivery of treatment services to clients for proper follow-through within the program and to ensure family inclusion and communication.
• Tracks the daily needs of youth related to clothing, dietary needs, court/treatment plan/referral source meetings, family time and contact and ensures plans are in place to meet such needs in a safe and timely manner to include all necessary documentation related to such activities is provided for the effectively management of said activities.
• Leads the assignment of Youth Care Professionals as youths’ “primary” staff in working with youth to conduct youth check-ins, youth advocacy, and communicating the youth needs to the staff team.
• Assists in the review of new applicants and participates in the interview and selection of staff/team members, ensuring they have the ability to work effectively with families and are able to utilize strengths-based, trauma-informed practices.

Staff Supervision & Leadership

• Ensures that new youth care professionals are mentored properly and completes all required shadowing responsibilities.
• Provides direct floor coverage during staff absences, emergencies and for on-call coverage, as needed, according to program guidelines.
• Provides on the job coaching, training, and mentoring to staff and leads them in the implementation of individualized responses and interventions, and trauma-informed youth interactions, for a calm, positive and therapeutic environment.
• Ensures staff timecards are accurately maintained and approved in a timely manner.
• Provides direct supervision of assigned staff and provide performance management for staff on an ongoing basis. Conduct formal and informal performance evaluations that are timely, constructive, strength-based, and include a development component.
• Works in collaboration with clinical supervisor, clinical director, and the Human Resources Department on disciplinary issues.

Nexus Policy & Procedure:

• Models, supports, and mentors the Nexus philosophy and treatment modalities.
• Ensures confidentiality regarding clients and family’s issues, background, and treatment. Complies with Nexus policies involving client privacy and confidentiality rules for clients and their families.
• Conducts regular inspections of program areas; responds to and resolves health and safety concerns within a reasonable time frame.
• Remains current on all company policies, assigned trainings and/or certification requirements.

Requirements

Required Education and Licensure:

• High School diploma or equivalent
• Minimum of 2 years of experience working in a related industry
• Minimum of 1 year supervisory experience required
• Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values
• Successfully participate and complete Handle with Care training and exam
• Must successfully pass a DHS background check

Nice to Have:

• Associate or bachelor’s degree in social work, psychology, or a clinically related field preferred
• Minimum of one (1) year of experience working with clients and families preferred

Physical Demands:

• While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.
• The employee is required to stand, and/or walk.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Our ICARE Values:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

When you work at Nexus, you have the opportunity to change lives — including your own!