MIH Paramedic

The City of New Braunfels; New Braunfels (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Retirement match (2:1)

Volunteer time off (16 hours)

Bilingual pay

Professional development

Job summary

The City of New Braunfels is seeking a Mobile Integrated Health (MIH) Paramedic to coordinate patient care, perform visits, and manage referrals within the MIH program. You will work to reduce non-emergency 9-1-1 calls and improve quality of life for vulnerable populations.

Responsibilities include triage of referrals, care coordination with healthcare partners, and documentation while maintaining confidentiality and high professional standards in a dynamic Fire Department environment.

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience preferred or equivalent.
• Valid Texas Driver’s License required.
• EMT-Paramedic or Licensed Paramedic preferred.

Responsibilities

• Provide patient care coordination and case management within the MIH program.
• Perform in-person patient visits with assessments, care plans, and referrals.
• Coordinate with physicians, home health, and social services.

Skills

Communication skills

Time management

Interpersonal skills

Problem solving

Education

High school diploma or GED

Tools

Texas Driver’s License

Job description

Department:Fire Department Support ServicesFLSA Status:NonexemptHiring Salary:$30.11 - $36.14Welcome, ‘ist das Leben schön!’ (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?What we’re looking for: The New Braunfels Fire Department has served the citizens of New Braunfels for over 130 years and is one of the oldest fire departments in the state of Texas. We are seeking an empathetic, resourceful, and communicative individual to join our team in this innovative position. You will continue to successfully serve the current and future needs of the New Braunfels community. Mobile Integrated Health aims to serve within the gaps found in emergency response systems, often prevalent among the most vulnerable populations. This position also works to relieve stress on the EMS, law enforcement, and emergency department systems that are frequently over-utilized.Under general supervision, the Mobile Integrated Healthcare (MIH) Paramedic will assist and navigate citizens to health and human resources to help resolve their healthcare problems in an attempt to reduce non-emergency 9-1-1 calls and enhance a citizen’s quality of life.Benefits & Total Rewards:Our City team members are our most valuable asset! We offer Total Rewards when you join our team.Competitive medical, dental and vision insurance2:1 match on retirement contributionPaid volunteer time off – 16 hours per yearVacation accrual starts at date of hire – up to 120 hours annually your first yearGet paid to stay – longevity pay on top of your regular pay after one full yearTuition reimbursement programBilingual pay offeredKeep learning – professional and personal development training availableThe responsibilities you’ll be trusted with:The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Provide comprehensive patient care coordination and case management services within the Mobile Integrated Health (MIH) Program, including daily triage of referrals, management of high-utilizer patients, and ongoing continuity of care.Conduct in-person patient visits; complete medical assessments, preventive health education, documentation, care plans, referrals, and follow-up coordination.Perform extensive pre-visit research to identify appropriate medical, behavioral health, and social service resources; evaluate Program eligibility and curate patient-specific referrals to reduce barriers to care.Coordinate care with physicians, behavioral health providers, home health agencies, community organizations, and social service partners.Support opioid misuse prevention and harm-reduction efforts by providing patient education on overdose risks, warning signs, and prevention strategies; distributing medication disposal resources; assisting with access to naloxone when appropriate; and referring individuals to licensed community providers and specialized treatment resources as needed.Assist patients with navigating managed healthcare plans, obtaining medications, and completing applications for insurance, disability benefits, and financial assistance Programs.Maintain accurate, confidential patient records; ensure documentation compliance, data integrity, and quality assurance.Track, compile, verify, and report Program data, including emergency services utilization and high-utilizer tracking; prepare and submit required monthly reports to the City Manager’s Office.Support Program operations and initiatives and ensure compliance with City policies and procedures.Operate, inspect, and maintain Fire Department vehicles and equipment; report repair needs as required.Serve as a liaison between patients, Fire Department personnel, community partners, and external stakeholders to support continuity of care and Program awareness.Represent the MIH Program at community meetings, outreach events, and professional forums; deliver presentations to community partners, City departments, and other agencies regarding MIH services and outcomes.Provide guidance and information to external organizations and fire departments interested in developing MIH or community health Programs.Perform specialized duties as a Child Passenger Safety Technician, including scheduling, documentation, referrals, and continuing education.Participate in required meetings, training, and professional development to maintain certifications and remain current with MIH best practices.Perform other duties as assigned.Your areas of knowledge and expertise that matter most for this role:Education and Experience:High school diploma or GED certificate and three (3) to five (5) years of related experienceRequired Licenses or Certifications:Must possess a valid Texas Driver’s LicenseTexas Department of State Health Services (DSHS) EMT-Paramedic or Licensed Paramedic preferred. Former Paramedic, Texas Licensed Clinical Social Worker, or Licensed Vocational Nurse; OR an equivalent combination of education and experience will be considered.Required Knowledge of:Establish or re-establish primary careFall Prevention ServicesHome Health ServicesMental health and substance use/dependence supportCaregiver supportConnection to senior servicesLinkage to any resources that enhances a citizen’s quality of lifeRequired Skill in:Able to maintain a high level of confidentiality.Establishing and maintaining cooperative and effective working relationships with City employees, local, regional, State and Federal agencies, and the general public.Exercising sound judgment, analyzing problems, providing alternatives, and identifying solutionsService oriented and flexible to meet changing organizational needs, handle frequent interruptions and changes in priorities.Operating and maintaining computer and communications equipment.Organizing and managing time efficiently and effectively.Demonstrating initiative and attention to detail.Effective, clear, and concise communication, both verbally and in writing.Your work environment:Work is performed outdoors and indoors with exposure to weather conditions and temperature fluctuations.Must maintain a level of physical and mental fitness to meet standards commensurate for the position.NOTE: This position is designated safety and/or security sensitive.The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.