Migrations and Scheduling Analyst Associate

University of Michigan; Ann Arbor (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous time off

Two-for-one retirement matching

Comprehensive health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts

Dental and Vision Insurance

Parental and Maternity Leave

Job summary

The University of Michigan ITS is seeking a Migrations and Scheduling Analyst Associate to support migration of PeopleSoft code and manage batch schedules using RunMyJobs. You will coordinate post-migration activities, verify results, and support cloud applications operations.

You will participate in monthly on-call rotations and a four-week release cycle, with a hybrid work option and opportunities for professional growth within a collaborative team.

Qualifications

• Bachelor's degree in computer science, business computing, or related field.
• At least two years of experience with confidential information, customer service, organization, prioritization, and troubleshooting.
• Basic proficiency with enterprise application software, relational databases, scripting tools, and workload automation or job-scheduling software.
• Ability to manage files and directories, execute basic system commands, and run database queries.
• Ability to analyze problems, follow detailed technical procedures, document work accurately, and escalation issues appropriately.
• Ability to participate in month-long on-call assignments and a four-week release rotation, including scheduled and unscheduled work outside regular business hours.

Responsibilities

• Manage the controlled movement of PeopleSoft code and related objects through non-production and production environments.
• Perform or coordinate post-migration activities, including creating/altering PeopleSoft tables, indexes, and views; Data Migration Workbench and data-migration activities; and compiling COBOL programs.
• Verify migration results, document migration status, and troubleshoot/migrate problems.
• Use RunMyJobs to create, maintain, and monitor enterprise batch-processing schedules.
• Add job sets/names to RunMyJobs workloads and modify schedules as needed.
• Evaluate and resolve incidents and service requests; provide workarounds and escalate when appropriate.
• Participate in month-long on-call assignments and four-week release rotation during 5-6 a.m. ET maintenance window.
• Support application releases, updates, fixes, and production changes.
• Provide operational support for enterprise cloud applications, including incident response and documentation.
• Coordinate with development, sysadmin, and database teams to resolve incidents and complete migration requests.
• Collaborate to evaluate service-improvement requests.

Skills

Enterprise application software

Relational databases

Scripting tools

Workload automation

Problem analysis

Education

Bachelor's degree in computer science or related field

Tools

PeopleSoft

RunMyJobs

Data Migration Workbench

Job description

Migrations and Scheduling Analyst Associate

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file (because of system limitations).

Job Summary

Information and Technology Services (ITS) is seeking a Migrations and Scheduling Analyst Associate to join the Enterprise Application Services department.

Under guidance, you will migrate PeopleSoft application code and related objects through non-production and production environments. You will perform or coordinate post-migration activities, including PeopleSoft table creates and alters, index and view creation, Data Migration Workbench activities, data-related migration tasks, and COBOL compilation.

You will also use RunMyJobs enterprise workload automation software to maintain and support batch-job schedules for projects and production operations. In addition, you will provide operational support for enterprise cloud applications administered by the team.

This work helps protect the integrity and reliability of administrative systems that support the University. You will report to the Manager of Migrations and Scheduling Operations.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

This position participates in two support rotations:

• Monthly on-call rotation: Analysts rotate month-long on-call assignments. During an assigned month, the analyst provides on-call support for RunMyJobs batch schedules and may be paged for other urgent production-support work. On-call work may occur outside regular business hours, including early mornings, evenings, and weekends.
• Four-week release rotation: Analysts rotate weekly responsibility for scheduled PeopleSoft code migrations during the maintenance window from 5-6 a.m. Eastern Time. Release work typically occurs on Tuesdays and Wednesdays but may occur on any weekday when necessary to implement a critical fix. The assigned analyst covers one week in each four-week rotation.

Who we are

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Responsibilities

• Manage the controlled movement of PeopleSoft application code and related objects through non-production and production environments.
• Perform or coordinate post-migration activities, including creating or altering PeopleSoft tables, indexes, and views; completing Data Migration Workbench and other data-migration activities; and compiling COBOL programs.
• Verify migration results, document migration status, and troubleshoot or escape migration problems.
• Use RunMyJobs to create, maintain, and monitor enterprise batch-processing schedules.
• Add job sets and job names to RunMyJobs workloads and process authorized requests to modify standard schedules or processing conditions.
• Evaluate and resolve incidents and service requests, provide workarounds when needed, and escalation issues when appropriate.
• Participate in month-long on-call assignments, responding to RunMyJobs incidents and other urgent production-support needs during the assigned on-call period.
• Participate in a four-week release rotation, taking weekly responsibility for scheduled PeopleSoft code migrations during the 5?6 a.m. Eastern Time maintenance window.
• Support application releases, updates, fixes, and production changes.
• Provide operational support for enterprise cloud applications administered by the team, including responding to service requests, troubleshooting issues, maintaining documentation, and escalating incidents when appropriate.
• Participate in internal system testing by executing test scripts, documenting results, and reporting identified issues.
• Maintain technical documentation, operating procedures, change logs, diagnostic aids, and knowledge-base articles.
• Coordinate with application-development teams, system administrators, database administrators, and other ITS service groups to resolve incidents and complete migration and scheduling requests.
• Collaborate with team members and service partners to evaluate service-improvement requests.

Required Qualifications

• A bachelor's degree in computer science, business computing, or a related field, or an equivalent combination of education, certification, and experience.
• At least two years of experience in a related role involving confidential information, customer service, organization, prioritization, and troubleshooting.
• Basic proficiency with enterprise application software, relational databases, scripting tools, and workload automation or job-scheduling software.
• Ability to manage files and directories, execute basic system commands, and run database queries.
• Ability to analyze problems, follow detailed technical procedures, document work accurately, and escalation issues appropriately.
• Ability to participate in month-long on-call assignments and a four-week release rotation, including scheduled and unscheduled work outside regular business hours. Release responsibilities include performing PeopleSoft code migrations during the weekly maintenance window from 5-6 a.m. Eastern Time.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.