Midwest Regional Sales & Support Specialist

Zimmer Biomet; Colorado; On-site; USD 34,000 - 37,000; Full time

Job summary

Zimmer Biomet is seeking a Regional Sales Specialist to support Field Sales and the Regional Sales Coordinator team in the Midwest. The role emphasizes rapid order processing by phone, App, or email, coordination of loaners, and ensuring timely delivery.

You will resolve shipping issues, track orders, and help with proposals while interacting with Regulatory Affairs as needed. Travel is limited to 5% and a relevant associate degree is preferred.

Qualifications

• Associate Degree or equivalent combination of education/experience.
• 1+ years related sales support or customer service experience.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to influence others and work effectively in a team.
• Experience with SAP (ERP) preferred.

Responsibilities

• Receive and process orders by phone, App, or e-mail within 4 hours.
• Assist Regional Sales Coordinator when the regional team is unavailable.
• Coordinate loaners and surgery coverage, including field transfers.
• Resolve customer inquiries, complaints, and shipment issues.
• Track orders and communicate shipment status to Field Sales.
• Process proposals/quote requests from field sales.
• Escalate priority complaints to Regulatory Affairs when needed.
• Ensure compliance with FDA/state regulations and ISO 13485.
• May work overtime to complete projects on time.

Skills

Customer service

Sales support

Interpersonal skills

Organizational skills

Problem solving

Education

Associate Degree (A.A) or equivalent

Four-year degree preferred

Tools

SAP (ERP system)

Job description

Zimmer Biomet is seeking a Regional Sales Specialist to support Field Sales and the Regional Sales Coordinator team in the Midwest. The role emphasizes rapid order processing by phone, App, or email, coordination of loaners, and ensuring timely delivery.

You will resolve shipping issues, track orders, and help with proposals while interacting with Regulatory Affairs as needed. Travel is limited to 5% and a relevant associate degree is preferred.