Middle Office Credit & Ops Specialist

U.S. Bank; Minneapolis (MN); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life Insurance (basic and optional)

Disability insurance (short/long term)

Parental leave

Job summary

U.S. Bank is seeking a dedicated Support Banker to join the Middle Office Support team. The role emphasizes precise credit and operations support to Relationship Managers and Portfolio Managers, ensuring timely and accurate client service and regulatory compliance.

You will monitor portfolios, handle onboarding tasks, and work with critical systems like nCino and Salesforce while collaborating across product teams. Growth toward higher responsibilities is encouraged in a fast-paced environment.

Qualifications

• Associate’s degree or equivalent work experience.
• Five or more years of experience in the financial services industry.
• Solid analytical and problem-solving skills.
• Strong organizational and time management skills.
• Effective communication, both written and verbal.
• Proficiency in Microsoft Office and department-specific systems (including nCino).
• Willingness to learn new systems, processes, and regulatory requirements.

Responsibilities

• Monitor assigned credit portfolios, including past dues, payments, loan document exceptions, collateral monitoring, and compliance requirements.
• Identify issues or irregularities and escalate appropriately.
• Partner with RMs, PMs, and product teams to support client relationships and service needs.
• Support loan pre-boarding and post-boarding tasks, overdrafts, and ACH suspensions.
• Navigate systems such as Web OD, nCino, Salesforce, HOGAN, AFS, and Treasury Management platforms.
• Maintain accurate client and portfolio information in RPMS and related systems.
• Complete account maintenance, research, and resolution of internal inquiries with accuracy and timeliness.
• Adhere to departmental policies, risk expectations, and controls.

Skills

Attention to detail

Analytical skills

Organizational skills

Communication skills

Microsoft Office

nCino

Salesforce

Web OD

HOGAN

AFS

Treasury Management platforms

Learning new systems

Education

Associate’s degree or equivalent work experience

Five+ years of financial services experience

Tools

nCino

Salesforce

Web OD

HOGAN

AFS

Treasury Management platforms

Job description

U.S. Bank is seeking a dedicated Support Banker to join the Middle Office Support team. The role emphasizes precise credit and operations support to Relationship Managers and Portfolio Managers, ensuring timely and accurate client service and regulatory compliance.

You will monitor portfolios, handle onboarding tasks, and work with critical systems like nCino and Salesforce while collaborating across product teams. Growth toward higher responsibilities is encouraged in a fast-paced environment.