Middle Market Client Experience Strategist

Cigna Healthcare; Denver (CO); On-site; USD 66,000 - 110,000; Full time

Benefits offered by this job

401(k)

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Cigna Healthcare, a division of The Cigna Group, seeks a Client Experience Consultant to partner with Middle Market Account Executives and drive retention and growth by optimizing the value clients obtain from Cigna products and services.

You will support strategic selling, maintain trusted relationships, and coordinate actions with internal partners to address client needs. A Bachelor's degree is preferred, with health-industry experience and strong communication skills.

Qualifications

• Bachelor’s degree preferred.
• Experience in health-related industry including product knowledge, sales practices, account management and knowledge of administrative operations.
• Knowledge of Cigna funding options, benefits structure, and platforms preferred.
• Ability to manage through systems and influence external clients/brokers and internal partners.
• Salesforce & KnowledgeXchange experience preferred.
• Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
• Strong oral and written communication skills required.
• Strong presentation skills required.
• Demonstrated planning/organizational skills; ability to plan for both long and short term; prioritize multiple issues.

Responsibilities

• Support Middle Market Account Executives' strategic selling approach that demonstrates Cigna Healthcare's value.
• Develop/Maintain a ‘Trusted Partner’ relationship with Account Executives.
• Fully understand client needs and execute actions addressing client issues with internal partners.
• Maintain in-depth knowledge of Cigna products across all lines (Dental, Behavioral, Pharmacy, Medical, Clinical, Wellness & Incentives).
• Effectively leverage Expert Advisors to deliver on client expectations.
• Ensure communications are clear, concise, timely and aligned with Cigna's strategy and value proposition.

Skills

Communication skills

MS Office suite

Presentations

Planning/organizational skills

Ability to commute to local office

Education

Bachelor's degree preferred

Tools

Salesforce

KnowledgeXchange

Job description

Cigna Healthcare, a division of The Cigna Group, seeks a Client Experience Consultant to partner with Middle Market Account Executives and drive retention and growth by optimizing the value clients obtain from Cigna products and services.

You will support strategic selling, maintain trusted relationships, and coordinate actions with internal partners to address client needs. A Bachelor's degree is preferred, with health-industry experience and strong communication skills.