Client Experience & Solutions Specialist

Cigna Healthcare; Town of Florida (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Cigna Healthcare in the United States seeks a Client Experience Consultant to support the US Employer Sales Team. You will participate in new business discovery, coordinate with cross-functional partners, and keep client information up to date.

You will manage third-party vendors, complete product incentive forms, and work with Sales to address client needs and proactively resolve issues. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree highly preferred.
• Florida Health Insurance License is required.
• 3–5 years of experience in health care / managed care and knowledge of product, sales practices, and account management.
• Knowledge of Cigna funding options, benefits structure, platforms preferred.
• Salesforce & KnowledgeXchange experience preferred.
• Strong Word, Excel, PowerPoint, SharePoint, Outlook skills.

Responsibilities

• Collaborate with Sales, Service Operations, and partners to manage book of business, address issues, and identify improvements.
• Provide routine communications on behalf of Sales, including eKits and product materials.
• Intake requests and submit forms to appropriate partners.
• Update Salesforce information for sold and renewing cases.
• Complete product incentive forms for timely processing.
• Coordinate and manage set-up of third-party vendors.
• Participate in new and existing business discovery and implementation calls.
• Liaise with Sales to meet client needs and proactively address problems.
• Keep Sales informed of account status and engage in cross-functional workgroups.
• Own creation of BNCA and handoff to Client Implementation.
• Manage PBAB on renewals.
• Provide load balancing support to ACMs if capacity allows.
• Other duties as business needs dictate.

Skills

Verbal communication

Written communication

Presentation skills

Organizational skills

Relationship building

Salesforce

KnowledgeXchange

Word

Excel

PowerPoint

SharePoint

Outlook

Education

Bachelor’s degree

Tools

Salesforce

KnowledgeXchange

Job description

Cigna Healthcare in the United States seeks a Client Experience Consultant to support the US Employer Sales Team. You will participate in new business discovery, coordinate with cross-functional partners, and keep client information up to date.

You will manage third-party vendors, complete product incentive forms, and work with Sales to address client needs and proactively resolve issues. Strong communication and organizational skills are essential.