Mid-Sr. UX Specialist

Mediabarn; Woodlawn (MD); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Pre-tax benefits

Employee Assistance Program

Job summary

Mediabarn is seeking a Mid-Sr UX Designer to join a high-performing government-focused team. You will translate user needs into clear design artifacts, collaborating with stakeholders to define goals, conduct customer discovery, and produce personas, journey maps, and prototypes that align with system requirements.

On-site work in Woodlawn, MD five days per week, with a strong emphasis on usability testing, documentation, and clear communication.

Qualifications

• Bachelor's degree and 4-6+ years of relevant professional experience.
• Minimum of 6 years of direct interaction and interface design experience using user-centered methods and user analysis.
• At least 4 years of experience designing and conducting formative usability tests.
• Strong written and verbal communication skills with the ability to interface with customers on a daily basis.
• A digital portfolio of design work is required.

Responsibilities

• Derive business processes, analyze user needs, and assist in requirements definition.
• Elicit business goals and user needs through stakeholder engagement and discovery sessions.
• Create conceptual models, journey maps, personas, and usage scenarios.
• Develop and refine screen prototypes.
• Document user requirements, screen designs, and design recommendations.
• Design and conduct formative user research and usability testing in formal and informal settings.

Skills

User-centered design

Prototyping

Stakeholder collaboration

Communication

Portfolio required

Education

Bachelor's degree

Tools

Axure RP

Adobe XD

Pega

ServiceNow

Agile / Scrum

Job description

Mediabarn is a fun, collaborative, and creative digital company with over 20 years of experience supporting clients across the commercial, healthcare, and government sectors. We operate across three complementary areas: a digital agency delivering UX strategy, design, and development; a research lab supporting moderated research, usability testing, and participant recruiting; and a placement and consulting practice that connects organizations with proven digital and IT professionals nationwide. We value strong teamwork, clear communication, creativity, and work-life balance.

We are seeking a Mid-Sr level UX designer to join a high-performing team working on a critically important government platform that supports millions of people nationwide. This work plays a meaningful role in improving access, clarity, and reliability for individuals who depend on this agency's services every day. The project is high-impact, mission-driven, and requires a thoughtful UX approach within a complex environment.

In this role, you will collaborate closely with stakeholders to define goals, conduct customer discovery, and translate user needs into clear, actionable design artifacts. You will create conceptual models, journey maps, personas, prototypes, and documented design recommendations that align user expectations with system requirements.

This position requires on-site work in Woodlawn, MD, five days per week.

Responsibilities

• Derive business processes, analyze user needs, and assist in requirements definition
  
• Elicit business goals and user needs through stakeholder engagement and discovery sessions
  
• Create conceptual models, journey maps, personas, and usage scenarios
  
• Develop and refine screen prototypes
  
• Document user requirements, screen designs, and design recommendations
  
• Design and conduct formative user research and usability testing in formal and informal settings
  

Compensation & Benefits at Mediabarn

In compliance with applicable laws, Mediabarn provides a reasonable compensation range for this role. Final compensation is based on experience, skill set, and role alignment.

Salary range: $100,000 - $120,000 annually

Requirements

Required Qualifications

• Ability to obtain and maintain a Public Trust clearance
  
• Bachelor's degree and 4-6+ years of relevant professional experience
  
• Minimum of 6 years of direct interaction and interface design experience using user-centered methods and user analysis
  
• At least 6 years of experience documenting user requirements, screen designs, and design recommendations
  
• Minimum of 4 years of experience preparing and presenting findings and recommendations to small and large groups
  
• At least 4 years of experience designing and conducting formative usability tests
  
• Strong written and verbal communication skills with the ability to interface with customers on a daily basis
  
• A digital portfolio of design work is required
  

Desired Qualifications

• Experience using Axure RP and Adobe XD for prototyping
  
• Familiarity with Pega and or ServiceNow platforms
  
• Experience working in Agile or Scrum development environments
  
• Understanding of responsive design principles
  
• Prior experience supporting federal government clients or working in a government consulting environment
  
• Solid understanding of Section 508 accessibility standards
  
• UX certifications such as NN/g UX Master Certification or General Assembly UX Design Immersive are a plus
  

Health and Insurance

• Medical insurance with 100% employer-paid premium for employee-only coverage
  
• Dental insurance with 100% employer-paid premium for employee-only coverage
  
• Company-paid life insurance and accidental death and dismemberment coverage
  
• Pre-tax benefits through a Section 125 plan
  
• Employee Assistance Program available immediately upon hire
  

Time Off and Work-Life Balance

• Three weeks of paid time off annually
  
• 10 paid company holidays annually
  
• 3 floating holidays annually
  
• Paid parental leave
  
• Jury duty and military leave in accordance with applicable law