Mid-Market Sales Engineer

Swarmia; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

A leading company in software development insights, Swarmia, is seeking a Mid-Market Sales Engineer to enhance revenue growth through technical sales and customer support. This hybrid role combines pre-sales support, post-sales enablement, and ensures customers adopt Swarmia’s capabilities effectively. Ideal candidates will have strong technical skills and experience in customer-facing roles within software engineering.

Benefits

Comprehensive benefits

Meaningful equity

401k match

Flexible working hours

Qualifications

• 3+ years in customer facing Sales Engineer or similar roles.
• Experience in software development or engineering preferred.
• Familiarity with engineering workflows and related tools.

Responsibilities

• Partner with Account Executives on customer discovery calls.
• Support onboarding and technical implementation for new customers.
• Triage technical support tickets and provide feedback to product teams.

Skills

Strong technical aptitude

Exceptional verbal and written communication skills

Problem-solving

Interpersonal skills

Tools

CI/CD

Git

Jira

Job description

Sales Engineer (SE) Mid-Market

US East Coast - Remote

Job Overview

Swarmia is seeking a Mid-Market Sales Engineer to drive technical sales and support our revenue growth. In this role, you'll combine technical expertise with sales/business acumen to help engineering leaders understand how Swarmia's developer productivity platform can address their challenges with data-driven engineering practices, process improvement, and engineering effectiveness.

This is a hybrid role that blends technical pre-sales support, post-sales enablement, and light-touch customer support responsibilities — ideal for someone who thrives at the intersection of technology and customer impact.

About Us

Swarmia brings data-driven insights to software development, helping engineering teams understand their workflows, identify bottlenecks, and improve processes. Our platform connects to tools like GitHub and Jira to provide actionable insights on team performance and engineering effectiveness. We partner with innovative companies from fast-growing startups to enterprises focused on building better engineering cultures. At Swarmia, we believe in transparency, continuous improvement, and building products that help developers do their best work.

Responsibilities

• Pre-Sales Support

  • Partner with Account Executives on customer discovery calls and product demos.

  • Understand customer infrastructure, workflows, and goals to tailor technical discussions.

  • Conduct proof-of-concept (POC) and pilot engagements with hands-on guidance.

  • Work as the product expert and lead conversations around Swarmia and how it operates with integrations (e.g. GitHub, Jira, Slack, Linear).

• Post-Sales Enablement

  • Support new customer onboarding by working with the customer to configure integrations and driving technical implementation.

  • Partner with Customer Success to handoff and ensure customers successfully adopt Swarmia’s capabilities.

  • Assist with customer training and documentation development.

• Support and Feedback Loop

  • Triage and respond to technical support tickets and escalate issues to Engineering when needed.

  • Surface product feedback and feature requests from customers to Product and Engineering.

  • Contribute to internal documentation and process improvements for scale.

Required Skills and Experience

• 3+ years in customer facing Sales Engineer, Solutions Engineer, Technical Account Manager Technical CSM, or similar roles, supporting Sales and CS

• Strong technical aptitude; familiarity with software engineering workflows, CI/CD, Git, Jira, and related tools.

• Experience selling within the software development or software engineering function is preferred.

• Strong aptitude for technical software products

• A collaborative mindset with a bias toward action and problem-solving.

• Exceptional verbal and written communication skills.

• Strong interpersonal skills with the ability to build rapport quickly.

• Self-motivated, goal-oriented, and able to work independently and collaboratively.

Why Join Swarmia?

• You’ll get to work with smart, motivated teams who are genuinely trying to make engineering work better.

• There's a ton of opportunity to make an impact, take ownership, and grow alongside the company.

• Work from anywhere with a remote-first culture and flexible working hours.

• Join a talented team that values input and encourages collaboration across all departments.

• $110-130k OTE, comprehensive benefits, meaningful equity, 401k match

Swarmia's Commitment to Equality:

As an Equal Opportunity Employer, Swarmia is dedicated to providing a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristics.