Mid-Market Retirement Account Manager

Aegon; Northern (KY); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Aegon in the United States seeks an Intermediate Account Manager for Retirement (Mid-Market) to provide daily retirement plan administration and exceptional client service. You will partner with Client Executives and cross-functional teams to strengthen relationships, resolve inquiries, and support profitable client outcomes.

The role requires a business-focused Bachelor’s degree and 3+ years in client relationships, including retirement/financial services exposure.

Qualifications

• Bachelor’s degree in a business field or equivalent education/experience
• Three years of customer relationship experience, including one year of retirement or financial services industry experience
• Knowledge of daily administration of retirement plans
• Excellent relationship management and ability to communicate with clients in a professional manner, orally and in writing
• Effective presentation, influence and negotiation skills
• Ability to align behaviors and work to Transamerica’s Future Fit Culture, which includes Acting as One, Accountability, Agility, and Customer Centricity

Responsibilities

• Under minimal supervision, provide support for daily administration of retirement plans. Identify customer expectations and develop a strong working relationship.
• Coordinate with manager to research issues and negotiate problem resolution.
• Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders.
• Provide prompt, accurate and consistent information that meets or exceeds quality metrics.
• Recognize and communicate possible improvements to management.
• Collaborate with internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues.
• Demonstrate general knowledge of recordkeeping, outsourcing and processing capabilities.
• Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA’s, outside assets, stock, outsourcing, etc.).
• Gather data from multiple systems to interpret, trouble-shoot and resolve problems with limited management assistance.
• Lead effective/strategic client meetings either face-to-face or via conference call.
• Assist with mentoring new account managers.

Job description

Aegon in the United States seeks an Intermediate Account Manager for Retirement (Mid-Market) to provide daily retirement plan administration and exceptional client service. You will partner with Client Executives and cross-functional teams to strengthen relationships, resolve inquiries, and support profitable client outcomes.

The role requires a business-focused Bachelor’s degree and 3+ years in client relationships, including retirement/financial services exposure.