Mid-Market Engagement Manager

profound; New York (NY); On-site; USD 110,000 - 180,000; Full time

Job summary

Profound is seeking an Engagement Manager to drive the AI search program for customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You will partner with internal teams and customer stakeholders to deliver strategic consultation and targeted support in achieving AI search goals.

This on-site role requires building expert knowledge in AI search, managing 45–55 mid-market customers, and coordinating cross-functionally to deliver measurable

Qualifications

• 2+ years of experience in customer success, account management, or consulting.
• Excellent communication, with ability to deliver presentations and demos.
• Strong relationship-building and ability to manage multiple initiatives.

Responsibilities

• Serve as the primary point of contact for a portfolio of 45 to 55 mid-market customers.
• Own the full customer journey from onboarding to measurable outcomes with the Profound platform.
• Develop and execute white-glove and scaled strategies for customer health and engagement.
• Become an expert in AI search space and large language models.
• Collaborate with Sales, Product, and Engineering to optimize implementation and resolve challenges.

Skills

Customer success

Account management

Communication

Analytical mindset

Project management

Multi-tasking

Marketing industry

Ambiguity tolerance

Relationship building

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

What you’ll do

• Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers

• Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform

• Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement

• Become an expert in the AI search space and develop a strong understanding of how large language models work

• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover

• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals

• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who you are

• 2 or more years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity

• Excellent communication skills with the ability to deliver presentations and demonstrations effectively

• Self-motivated and driven, with a passion for building strong customer relationships

• Comfortable diving into challenges and operating in ambiguous environments

• Strong analytical mindset with comfort working with quantitative data

• Ability to own processes end to end with strong critical thinking skills and project management skills

• Comfortable managing multiple initiatives simultaneously

• Experience in the search or marketing industry

Location

This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $110,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

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Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.